Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Skye Richins

Eagle Mountain,UT

Summary

Dynamic General Manager with a proven track record at TRUreligion Pancake and Steakhouse, driving year-over-year growth through strategic planning and exceptional team leadership. Excelling in inventory control and cost reductions, fostering strong vendor relationships while enhancing employee performance and satisfaction. Recognized for cultivating a positive work environment and delivering outstanding customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

TRUreligion Pancake and Steakhouse
11.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, partners, and employees to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations, as well as implementing operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Implemented KDS systems in the kitchen, ensuring each station only sees its relevant orders, significantly improving ticket times. Programmed the menu into the system for an effective and efficient operation tailored to our business needs.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers to assist employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised workforce and made necessary reductions to achieve targets. Fulfilling roles independently to ensure goal attainment and profitability.
  • Created standard operational procedure documents and ‘build cards’ to help enforce quality and consistency.

Sous Chef

Eagle Point Ski Resort
12.2018 - 10.2021
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in a fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Fostered culture of excellence within culinary team, leading by example in maintaining high standards of food safety and hygiene.
  • Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.

Assistant General Manager

Dennys Restaurant
01.2018 - 10.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Education

GED -

Alpine Adult Education
American Fork, UT
12.2017

Skills

  • Leadership and team building
  • Fast learner
  • Excellent attention to detail
  • Highly dependable
  • Problem resolution
  • Efficient multi-tasker
  • Inventory control
  • Verbal and written communication
  • Staff training and development
  • Vendor relationship's
  • Cost reductions
  • New business development
  • Exceptional interpersonal communication

Certification

Serve Safe Certified

Timeline

General Manager

TRUreligion Pancake and Steakhouse
11.2021 - Current

Sous Chef

Eagle Point Ski Resort
12.2018 - 10.2021

Assistant General Manager

Dennys Restaurant
01.2018 - 10.2021

GED -

Alpine Adult Education

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Skye Richins