Skye Sullivan
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service/Custom Art Framer
Betsy's Frames By Deign
Lake Charles, LA
02.2023 - Current
- Reviewed customer requests for custom framing services and discussed options to meet their needs.
- Conferred with clients and other interested parties regarding nature and content of artwork produced.
- Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
- Organized supplies in storage area and restocked shelves when needed.
- Worked alongside entire development team in energetic and creative environment.
- Created estimates based on customer requests and provided quotes upon request.
- Measured artwork for accurate fit inside the frame.
- Operated cash registers accurately to process payments from customers.
- Assessed artwork, determined size of frames, and selected appropriate materials and colors.
- Met tight schedules and deadlines for illustration projects.
- Inspected completed work for defects prior to delivery or installation.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained inventory records of merchandise sold.
- Cut mats, glass, backing boards, and other materials using a mat cutter and utility knife.
Assistant Manager
Urth Shakes
San Antonio, TX
07.2022 - 02.2023
- Reviewed completed work to verify consistency, quality and conformance.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
- Analyzed business performance data and forecasted business results for upper management.
- Aligned company marketing messages with product and business strategies.
- Evaluated advertising and promotion programs for compatibility with public relations efforts.
- Developed promotional materials for new product launches and conferences.
Server
Alamo Beer Company
San Antonio, TX
03.2022 - 08.2022
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Cashier
Kona Ice
Llano, TX
08.2021 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Food Runner
Crossroads Steakhouse And Saloon
Fred, TX
10.2020 - 09.2021
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
Education
Cosmetology License - Cosmetology Education
BK Cosmo College of Cosmetology
Kerrville 07.2019
High School Diploma -
Llano High School
Llano, TX05.2018
Some College (No Degree) - Data Analytics
Coursera
OnlineSkills
- Sales Monitoring
- Product and Service Knowledge
- Onboarding and Orientation
- Employee Coaching and Motivation
- Maintaining positive costumer relationships
Timeline
Customer Service/Custom Art Framer
Betsy's Frames By Deign
02.2023 - Current
Assistant Manager
Urth Shakes
07.2022 - 02.2023
Server
Alamo Beer Company
03.2022 - 08.2022
Cashier
Kona Ice
08.2021 - 03.2022
Food Runner
Crossroads Steakhouse And Saloon
10.2020 - 09.2021
Cosmetology License - Cosmetology Education
BK Cosmo College of Cosmetology
High School Diploma -
Llano High School
Some College (No Degree) - Data Analytics
Coursera
Similar Profiles
Sharon AndersonSharon Anderson
Account Manager at Kale Print & DeignAccount Manager at Kale Print & Deign
BETSY ALICDANBETSY ALICDAN
Caregiver at Betsy's Residential Care Facility For ElderlyCaregiver at Betsy's Residential Care Facility For Elderly
Will WiltshireWill Wiltshire
Sales Manager at Fresh Frames Window CleaningSales Manager at Fresh Frames Window Cleaning