SKYE SIMPSON
Hilliard
Summary
Customer Service Order Specialist for 2.5 years. Detail oriented, energetic, reliable, and self-motivated. Always willing to learn more and take on additional tasks and challenges to help out the department.
Overview
2025
2025
years of professional experience
Work History
Shift Manager
Skyline Chili
- Enhanced morale and boosted productivity through employ training, coaching and assignments
- Handled customer complaints, questions and inquiries
- Managed cash and made bank deposits
- Counted out cash drawers at end of each shift and logged profits into computer system
- Managed inventory and ordered new products
- Cross-trained in every store role to maximize operational knowledge
- Helped employees accomplish tasks during peak periods
- Conducted interviews with new applicants
Trainer
Culver's Restaurant
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks
- Monitored training effectiveness through observation and metrics analysis
- Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training
Customer Service Order Specialist II
Kimball Midwest
07.2022 - Current
- Processed labels for the warehouse, corrected orders in the maintenance queue, and assisted with pending inventory before it was automated.
- Learned the nightly process to cover for Gustavo when needed.
- Learned and took over the Open Orders Report for Sandra.
- Typed up the label printing process multiple times to assist with training new hires, as well as trained multiple people on the process.
- Assisted with processing promotional orders for the Torq CB pre-sale.
Education
High School Diploma -
Hilliard Bradley High School
Skills
- Interpersonal Skills
- Flexible Schedule
- Computer Knowledge and Skills
- Microsoft and Systems Knowledge
- Mentoring and Training
- Can Handle Conflict and Confrontation
- Decision Making
- Able to Multitask and Work at a Fast Pace
- Verbal and Written Communication Skills
- Organization Skills
Timeline
Customer Service Order Specialist II
Kimball Midwest
07.2022 - Current
Shift Manager
Skyline Chili
Trainer
Culver's Restaurant
High School Diploma -
Hilliard Bradley High School
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