Skye Vang

Planned routine operations and special projects. Monitored inventory levels and ordered new supplies to prevent shortages. Troubleshot equipment problems, performed preventative maintenance and scheduled needed repairs. Identified internal problems and recommended solutions to upper management.

Organize community members around issue based campaigns. Create and execute training presentations. Build and maintain partnerships and committees. Support communications, create emails and content for socials. Coordinate events, fundraising initiatives, volunteers, grassroots organizing initiatives, and direct actions. Support hiring, onboarding, and training for staff.

Oversee the program department and staff. Manage program budget. Write and submit grants with grant team. Develop organizational policy and regulations. Lead in interviewing, hiring, and onboarding new program staff. Support in event coordination and fundraising initiatives. Attend monthly board meetings. Organize and facilitate team meetings, workshops, and events. Build and maintain relationships with key stakeholders to build trust in the organization's mission.

Responded calmly and professionally to guest complaints, resolved issues promptly, and escalated issues when necessary. Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions. Answered phones to respond to customer inquiries. Handled payment processing and provided customers with receipts and proper bills and change.