SKYE VILLANUEVA
Roseville,CA
Summary
Experienced Professional with Human Resources, Real Estate, Administrative Experience looking for a position in a reputable organization to expand my learnings, knowledge, and skills, while making a significant contribution to the success of the company.
Overview
21
21
years of professional experience
Work History
Real Estate Agent
Realty One Group Complete
Rocklin, CA
12.2014 - Current
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Maximized market share by working with clients and building relationships.
Senior Employee & Labor Relations Specialist
Education Management Corporation
Sacramento, CA
01.2011 - 01.2015
- College offering campus and online associate degree programs and certificate courses, Handled Employee & Labor Relations concerns for the Western Region of the U.S
- Responsible for conducting investigations of internal complaints and alleged violations of employment law with a key focus on maintaining a positive inclusive employee relations climate
- Key Results: Played a key role in facilitating the resolutions for employee relations issues and complaints, conducting investigations, providing advice and direction on resolution of concerns and communicating activities to appropriate parties ensuring legal compliance as well as a safe productive workplace
- Responsible for interpreting and communicating policies as well as providing guidance to management to ensure compliance with internal policy and labor law to minimize employee complaints
- Developed and trained regional management team on Internal Policy, Compliance, Employee
- Relations and company policy which assisted management in complying with employment laws and company policy to make more effective, knowledgeable decisions
- Responsible for fact finding and drafting of initial responses to EEO/civil suits, representing the organization at unemployment hearings and collaboration and support of various HR projects
- Managed ADA accommodation requests and engaged in the interactive process for employees requesting accommodation to ensure compliance with the ADA
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization
- Worked to ensure HR policies were reviewed and amended as needed based on changes to legislation and/or internal processes and practices.
Regional Senior Employee Relations Specialist
Carrington College California
Sacramento, CA
12.2004 - 01.2011
- College offering campus and online associate degree programs and certificate courses, Handled 50% of the company’s Employee Relations concerns
- Worked with senior management to create
- HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs
- Conduct training with employees and upper management
- Manage, Leave of absence programs and personnel records; administer benefits enrollment and programs; administer performance management coaching and counseling and work to develop the company’s compensation management program
- Key Results: Played a key role in facilitating the resolutions for employee relations issues and complaints, conducting investigations and making recommendations on resolution of concerns and communicates activities to appropriate parties ensuring legal compliance as well as a safe productive workplace
- Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation that led to a 22% increase in employee satisfaction on the net promoter index
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization
- Personal efforts were cited as the driving force behind my territories 65% increase in the employee survey rate of 86% up from 21% within an industry where low participation is the norm
- Worked as a team to re-write employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information
- Introduced and trained 80 member management team on the company’s first formal performance review program, created a flexible and well-received tool that was effective in employee performance review
- Developed and trained 50 member management team on HR law, Interviewing Skills and
- Techniques, Progressive Discipline, Harassment, Annual Performance Management and Making
- Effective Pay Decisions which assisted management in making more effective, knowledgeable decisions
- Revised job descriptions across many levels and 20+ categories
- Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position
- Played a key role in providing guidance to management and operations on policy interpretation, performance management, employee and labor relations, and recruitment.
HR/Administrative Assistant II
Dst Output
01.2003 - 01.2004
- Performed complex administrative support to senior management involving confidential HR information
- Key Results: Developed and managed HR Administrative work for over 500 production employees including employee reviews, performance evaluations, written discipline, promotions, demotions, terminations and salary changes with discretion to ensure the confidentiality of those affected
- Developed maintained the employee SCRIP gift card program for 500 production employees to recognize them for things such as safety, outstanding work and leadership to increase morale and retain quality employees
- Played a key role in assisting with a large company lay-off by preparing all necessary paperwork and communicating information to affected employees with tact and understanding
- Managed calendars, arranged meetings, coordinated travel arrangements, organized and maintained files.
Education
Bachelor of Science (BS) - Business Administration, Human Resource Management
CALIFORNIA STATE UNIVERSITY
01.2002
Skills
- Employee Relations
- HR Program/Project Management
- Employment Law
- FMLA/PDL/ADA/EEO/WC
- Staff Recruitment & Retention
- Benefits Administration
- Talent Management & Development
- Orientation & On-Boarding
- Training & Development
- Performance Management
- HR Policies & Procedures
- Database Management
- Data Entry
- Presentation Design
- Meeting planning
- Mail handling
- Expense Reporting
- Research
- Workflow Optimization
- Office Administration
Accomplishments
- Conducting Internal Investigations, Employee Relations, CA Leaves of Absence, Essential Skills of
- Communicating, Essential Skills of Leadership, Managing Base Pay and Making Effective Merit
- Decisions, Conducting Effective Presentations, Employee Engagement, Performance Management,
- Coaching for Optimal Performance, Open Enrollment, 2006-2015 Labor Law Updates with CA Chamber of Commerce, Progressive Discipline, FERPA, EEOC
References
PROFESSIONAL REFERENCES Wendy Baker, Vice President of Employee Relations, West Region (818) 237-8983, wbaker@edmc.edu
Alison Gregg, Human Resource Consultant, (949) 300-9515, agregg33@gmail.com
Timeline
Real Estate Agent
Realty One Group Complete
12.2014 - Current
Senior Employee & Labor Relations Specialist
Education Management Corporation
01.2011 - 01.2015
Regional Senior Employee Relations Specialist
Carrington College California
12.2004 - 01.2011
HR/Administrative Assistant II
Dst Output
01.2003 - 01.2004
Bachelor of Science (BS) - Business Administration, Human Resource Management
CALIFORNIA STATE UNIVERSITY