Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Skye Washington

crossroads,Texas

Summary

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.' Flexible and adaptable medical professional with a track record of maintaining positive relationships with customers, manufacturers, medical professionals, healthcare organizations and insurance providers. Looking forward to opportunities to transition medical work experience and comprehensive Pharmacy Technician training into a challenging and rewarding medical career. Willing to relocate: Anywhere Authorized to work in the US for any employer

Behavioral health professional prepared to bring valuable experience to new role. Known for implementing effective behavior plans and contributing to client progress. Proven ability to collaborate with team members and adapt to dynamic environments, leveraging skills in data-driven decision-making and client engagement.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician (RBT)

Centria Healthcare-Texas
- Current
  • Dedicated and compassionate Registered Behavior Technician (RBT) with experience providing applied behavior analysis (ABA) therapy to individuals with developmental disabilities, particularly autism spectrum disorder (ASD). Skilled in implementing behavior intervention plans, collecting and analyzing data, and utilizing evidence-based strategies to support skill development and behavior management. Adept at collaborating with Board Certified (BCBAs), caregivers, and interdisciplinary teams to promote client success. Strong ability to foster positive learning environments and build rapport with clients to enhance engagement and progress.

Dispatch

AAA Auto Club Enterprises-Dallas, TX
01.2024 - 12.2025
  • Dispatching: Sending calls to fleet drivers or service providers, or coordinating roadside assistance vehicles for stranded motorists
  • Customer service: Providing members with information and resolving issues
  • Monitoring: Tracking the progress of road service and tows, and monitoring the dispatch board
  • Coordination: Working with internal and external partners to resolve inquiries, and collaborating with dispatch departments
  • Communication: Interacting with drivers, customers, and team members to ensure efficient operations
  • Explaining benefits: Informing members about membership benefits and additional charges
  • Implemented cross-training initiatives among dispatch staff members, providing coverage during peak times or employee absences.
  • Improved response times by optimizing patrol routes and utilizing efficient dispatch systems.

Private Caregiver

Brythaven Senior Living-McKinney, TX
01.2024 - 09.2024
  • Provided compassionate and personalized care to elderly clients, ensuring their safety, comfort, and well-being
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management
  • Developed strong relationships with clients and their families through effective communication and empathy
  • Implemented individualized care plans based on client's specific needs and preferences
  • Monitored vital signs regularly to detect any changes in health condition or potential emergencies
  • Managed household tasks including meal preparation, light housekeeping, and laundry for clients
  • Accompanied clients to medical appointments, providing support and assistance as needed
  • Administered medications accurately according to prescribed dosages and schedules
  • Maintained detailed records of client's progress, activities performed, and any significant observations or incidents
  • Collaborated with healthcare professionals such as doctors or nurses to ensure coordinated care for clients
  • Responded promptly to emergency situations by following established protocols for immediate assistance
  • Provided emotional support to both clients and their families during challenging times or transitions in care
  • Assisted with mobility devices such as walkers or wheelchairs to help clients move safely within their homes or outside environments
  • Ensured a clean and organized living environment by regularly sanitizing surfaces, washing dishes, and tidying up rooms
  • Engaged in stimulating activities with clients such as reading books, playing games, or going for walks to promote mental stimulation and social interaction
  • Attended training sessions and workshops to stay updated on best practices in senior care and enhance skills
  • Coordinated appointments with other healthcare providers such as physical therapists, occupational therapists, or speech therapists
  • Demonstrated patience and understanding when dealing with individuals experiencing memory loss conditions like Alzheimer's disease or dementia
  • Supported end-of-life care by providing comfort measures, emotional support, and assistance with pain management
  • Collaborated with family members to ensure a smooth transition of care and address any concerns or special requests
  • Managed medication inventory, ensuring an adequate supply and timely refills
  • Assisted clients in maintaining personal hygiene, including oral care, grooming, and toileting
  • Implemented fall prevention strategies to minimize the risk of accidents or injuries
  • Provided companionship to alleviate feelings of loneliness or isolation among elderly clients
  • Supported clients in maintaining physical fitness through regular exercise routines and mobility exercises

Operations Supervisor

Acme-Orlando, FL
05.2017 - 11.2023
  • Sales rep , face paced , extensive customer service . Bookkeeping and money handling , extensive computer skills .
  • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
  • Maintain a high-volume workload within a fast paced environment. Assisted an average of 500+ clients in any given week via inbound calls and consistently met performance benchmarks in all areas (speed, accuracy and volume).
  • Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Responsibilities
  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Inventoried stock
  • Explained products and benefits
  • Maintained up-to-date knowledge of customer accounts
  • Scheduled reservations for customers
  • Created customer appointments
  • Assisted customers in person

Shift Lead Supervisor

Love's Travel Stops & Country Stores-Kissimmee, FL
10.2016 - 08.2017
  • Ran register, did stocking and inventory. Excellent customer service skills, ran overnight shift .
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring daily reconciliation matched sales reports.
  • Assisted customers with product inquiries and provided exceptional service.
  • Operated electronic payment systems to facilitate smooth transactions.
  • Ensured compliance with safety protocols and company policies in daily operations.

Pharmacy Technician

CVS Caremark-Kissimmee, FL
02.2013 - 04.2016
  • Works directly under a licensed pharmacist
  • Perform pharmacy-related functions such as repackaging medication, maintaining patient profiles, supplies and equipment, and prepare insurance claim forms
  • Maintain dispensing records for controlled substances and other medications
  • Dispense prescription medications and other medical devices to patients and advise on the proper use
  • Administrative tasks including taking stock of inventory and tracking medication supply orders
  • Accuracy in calculations and weighing and measuring chemicals with timely and accurate completion of records
  • Ability to take initiative and handle responsibility and the ability to follow directions and work independently.

Call Center Agent

Capital One-Dallas, TX
03.2010 - 12.2013
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.

Pharmacy Technician Extern

Walgreens-Kissimmee, FL
08.2013 - 09.2013
  • 180 hours
  • Assisted licensed pharmacists in preparing prescription medications, while providing exceptional customer service and performing administrative duties within the pharmacy
  • Repackaged medication, maintained patient profiles and prepared insurance claim forms.
  • Maintained dispensing records for controlled substances and other medications, supplies and equipment.

Patient Care Technician

Northview Assisted Living-Eastland, TX
12.2009 - 11.2011
  • Carefully selected, mentored, trained and retained qualified staff, while implementing standards and methods to measure the effectiveness of agency activities.
  • Served as liaison between management, clinical staff and the community.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Prepared correspondence, accounting and financial documents for analysis.

Operator/Owner/FRG Leader

Military MAMA's PLAYCARE
05.2003 - 08.2009
  • Co operator and owner of military family daycare center .
  • Trained and supervised staff, fostering a collaborative and supportive work environment.
  • Implemented effective communication strategies with parents, addressing concerns promptly.
  • Organized engaging activities promoting physical development and creativity in children.
  • Monitored equipment performance, identifying issues and implementing timely solutions.
  • Developed age-appropriate curricula enhancing children's cognitive and social skills.
  • Managed daily operations, ensuring compliance with local regulations and safety standards.
  • Operated childcare equipment ensuring safe and engaging play environments for children.

Reservation Agent call center

Angel Fire Resort-Angel Fire, NM
01.2004 - 05.2008
  • Resort reservation agent , superb phone etiquette, customer service , computer skills strong
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Education

Master of Science - Psychology

Walden University
Minneapolis, MN
09-2027

Associate in Science - Health Science

Ultimate Medical Academy
Tampa, FL
09.2013

Skills

  • Data entry
  • Anatomy Knowledge
  • Medical Terminology
  • Insurance Verification
  • Administrative support experience
  • Basic Math
  • Pharmacy Law & Ethics
  • Analytical problem-solving
  • Microsoft Word
  • Drug & Dosage Interaction Institutional/Community Pharmacy Operations Authorized to work in the US for any employer
  • Conflict management
  • HIPAA compliance knowledge
  • Cash handling
  • Pharmacology
  • Time management
  • Software troubleshooting
  • Cash register
  • Supply, Inventory & Data Entry
  • Knowledge of Top 200 Brand/Generic Drugs
  • Commonly Used Medications
  • Medical Billing
  • Medical Scheduling
  • Account management
  • Team Work
  • Software Troubleshooting
  • Medical Coding
  • Strong verbal communication
  • Aseptic Techniques Computer Applications in Pharmacy
  • Use of Pharmaceutical References
  • Essentials of Pathophysiology
  • Pharmacy Technician Experience
  • Customer service
  • Crisis Intervention
  • Documentation Review
  • OSHA
  • Laboratory Experience
  • Medical Records
  • Medical terminology
  • HIV/AIDS Pharmaceutical Calculations
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Terminology (and RX Sig Codes)
  • Compounding
  • Order entry
  • Reliability
  • Pharmacy Technician Externship
  • Flexibility
  • Compounding Medications
  • Phone Etiquette
  • Registered Pharmacy Technician
  • Leadership
  • Microsoft Office
  • Order Entry
  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems

Certification

  • CPR Certification
  • Registered Pharmacy Technician
  • Pharmacy Intern License
  • First Aid Certification
  • Pharmacy Technician Certification
  • QMHP Certification

Timeline

Dispatch

AAA Auto Club Enterprises-Dallas, TX
01.2024 - 12.2025

Private Caregiver

Brythaven Senior Living-McKinney, TX
01.2024 - 09.2024

Operations Supervisor

Acme-Orlando, FL
05.2017 - 11.2023

Shift Lead Supervisor

Love's Travel Stops & Country Stores-Kissimmee, FL
10.2016 - 08.2017

Pharmacy Technician Extern

Walgreens-Kissimmee, FL
08.2013 - 09.2013

Pharmacy Technician

CVS Caremark-Kissimmee, FL
02.2013 - 04.2016

Call Center Agent

Capital One-Dallas, TX
03.2010 - 12.2013

Patient Care Technician

Northview Assisted Living-Eastland, TX
12.2009 - 11.2011

Reservation Agent call center

Angel Fire Resort-Angel Fire, NM
01.2004 - 05.2008

Operator/Owner/FRG Leader

Military MAMA's PLAYCARE
05.2003 - 08.2009

Registered Behavior Technician (RBT)

Centria Healthcare-Texas
- Current

Associate in Science - Health Science

Ultimate Medical Academy

Master of Science - Psychology

Walden University

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Skye Washington