Skye Whitehead
Mental Health Technician
Lawton,OK
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
ODMHSAS, Oklahoma Crisis Intervention Center
Lawton, OK
09.2023 - Current
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Maintained accurate records of patient progress and treatment plans.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Provided education about mental illness symptoms and causes to family members of patients.
- Developed positive relationships with patients while maintaining professional boundaries.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Provided compassionate care for patients with mental health disorders.
- Monitored patients' daily activities and documented observations.
Janitor
AHI
Lawton, OK
02.2023 - 09.2023
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Organized custodial closets to easily find equipment and supplies.
- Reduced cleaning time significantly while maintaining company quality standards.
- Responded to emergency cleaning requests to meet client expectations.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Moved equipment and furniture to thoroughly clean space.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Notified building managers about needed repairs to maintain public safety.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Assessed cleaning equipment and performed repairs when needed.
- Operated carpet extractors and floor buffers according to instructions.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Maintain janitorial supply inventory.
- Assist with special projects including painting walls or moving furniture as required.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
- Sweep, mop and vacuum floors of all areas.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
Carhop Server
Sonics Drive In
Lawton, OK
11.2020 - 04.2021
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Followed proper procedures for operating kitchen equipment safely.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Participated in regular training sessions on food safety practices.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Assisted other team members when needed during busy times or special events.
- Responded quickly to customer requests for drinks refills or additional items.
- Provided friendly reminders about promotional offers or upcoming events.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Adhered to health safety standards at all times while preparing food.
- Promoted restaurant services by handing out menus or samples of new products.
- Greeted customers and provided them with menus.
- Informed management about low inventory levels of certain items.
- Checked identification of customers who appeared younger than legal drinking age.
- Complied with sanitation regulations regarding safe handling of food products.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Answered product and order questions accurately and professionally.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Took orders, prepared foods and processed payments in full-service establishment.
- Reported issues with customers and orders to supervisors.
- Delivered food within [Number] minutes to meet quality and service standards.
- Completed orders by making specialty shakes and ice cream desserts.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Carried trays weighing up to [Number] pounds to correct cars.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Operated cash register accurately and efficiently to process customer payments.
- Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Ensured that all products were prepared in accordance with established recipes while meeting quality standards set forth by management team.
- Operated vehicle safely while transporting orders from kitchen to drive-up window.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Communicated effectively with co-workers regarding order status or customer requests.
Carhop Server
Sonics Drive In
Weatherford, OK
08.2017 - 04.2018
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Followed proper procedures for operating kitchen equipment safely.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Participated in regular training sessions on food safety practices.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Assisted other team members when needed during busy times or special events.
- Responded quickly to customer requests for drinks refills or additional items.
- Provided friendly reminders about promotional offers or upcoming events.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Adhered to health safety standards at all times while preparing food.
- Promoted restaurant services by handing out menus or samples of new products.
- Greeted customers and provided them with menus.
- Informed management about low inventory levels of certain items.
- Checked identification of customers who appeared younger than legal drinking age.
- Complied with sanitation regulations regarding safe handling of food products.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Answered product and order questions accurately and professionally.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Took orders, prepared foods and processed payments in full-service establishment.
- Reported issues with customers and orders to supervisors.
- Delivered food within [Number] minutes to meet quality and service standards.
- Completed orders by making specialty shakes and ice cream desserts.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Carried trays weighing up to [Number] pounds to correct cars.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Operated cash register accurately and efficiently to process customer payments.
- Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Ensured that all products were prepared in accordance with established recipes while meeting quality standards set forth by management team.
- Operated vehicle safely while transporting orders from kitchen to drive-up window.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Communicated effectively with co-workers regarding order status or customer requests.
Carhop Server
Sonics Drive In
Concord, NC
02.2017 - 04.2017
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Followed proper procedures for operating kitchen equipment safely.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Participated in regular training sessions on food safety practices.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Assisted other team members when needed during busy times or special events.
- Responded quickly to customer requests for drinks refills or additional items.
- Provided friendly reminders about promotional offers or upcoming events.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Adhered to health safety standards at all times while preparing food.
- Promoted restaurant services by handing out menus or samples of new products.
- Greeted customers and provided them with menus.
- Informed management about low inventory levels of certain items.
- Checked identification of customers who appeared younger than legal drinking age.
- Complied with sanitation regulations regarding safe handling of food products.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Answered product and order questions accurately and professionally.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Took orders, prepared foods and processed payments in full-service establishment.
- Reported issues with customers and orders to supervisors.
- Delivered food within [Number] minutes to meet quality and service standards.
- Completed orders by making specialty shakes and ice cream desserts.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Carried trays weighing up to [Number] pounds to correct cars.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Operated cash register accurately and efficiently to process customer payments.
- Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Greeted and welcomed customers as they arrived at the drive-in window.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Communicated effectively with co-workers regarding order status or customer requests.
- Attended staff meetings regularly for updates on changes in procedures or new products being introduced.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Maintained clean and organized dining area for optimal guest experience.
Carhop Server
Sonics Drive In
Clinton, OK
10.2015 - 05.2016
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Participated in regular training sessions on food safety practices.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Assisted other team members when needed during busy times or special events.
- Responded quickly to customer requests for drinks refills or additional items.
- Provided friendly reminders about promotional offers or upcoming events.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Promoted restaurant services by handing out menus or samples of new products.
- Greeted customers and provided them with menus.
- Informed management about low inventory levels of certain items.
- Complied with sanitation regulations regarding safe handling of food products.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Answered product and order questions accurately and professionally.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Took orders, prepared foods and processed payments in full-service establishment.
- Reported issues with customers and orders to supervisors.
- Delivered food within [Number] minutes to meet quality and service standards.
- Completed orders by making specialty shakes and ice cream desserts.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Carried trays weighing up to [Number] pounds to correct cars.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Operated cash register accurately and efficiently to process customer payments.
- Communicated effectively with co-workers regarding order status or customer requests.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Monitored inventory levels of food items to ensure adequate stock was available throughout shift.
- Attended staff meetings regularly for updates on changes in procedures or new products being introduced.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Accurately took orders and communicated dietary restrictions to kitchen staff.
Education
Cordell High School
Cordell, OK05-2016
Early Childhood Development - Early Childhood Special Education
Caddo Kiowa Technology Center
Fort Cobb, OK04-2015
Skills
- Health plan benefits
- Knowledge of medical terminology
- Charting and clinical documentation
- Excellent customer service skills
- De-Escalation Techniques
- Crisis Intervention
- Suicide Prevention
- Customer service-focused
- Excellent communication skills
- Sanitization techniques
- Event Support
- Customer Service
- Floor Cleaning and Buffing
- Cleaning and sanitizing
- Room Setup and Breakdown
- Team Collaboration
- Problem-Solving
- Strong Work Ethic
- Handling Complaints
- Menu knowledge
- Order Accuracy
- Excellent customer service
- Car-Side Service
- Payment Processing
- Safe Food Handling
- Food Running
- Food handling
- Order coordination
- Beverage Preparation
- Goal-Oriented
- Promptness and Punctuality
- Friendly Attitude
- Performance Improvement
- Fast and Efficient
- Food serving basics
- Sanitation Practices
- Enhancing Customer Experience
- Tray Carrying and Balancing
- Works Well Under Pressure
- Product memorization
- Peer Mentoring
- Guest satisfaction
- Phone Etiquette
- Heavy Lifting
- Child Care
- Childcare experience
- Multitasking Abilities
- Flexible and Adaptable
- Active Listening
- First Aid/CPR
- Decision-Making
- Planning and Coordination
Certification
BLS Provider American Health training Certification # AHT-1716270807-87800-46042
Peer Recovery Support Specialist certification # 134863
BLS Provider America Heart Association Ecard code # 245412194933
Timeline
Mental Health Technician
ODMHSAS, Oklahoma Crisis Intervention Center
09.2023 - Current
Janitor
AHI
02.2023 - 09.2023
Carhop Server
Sonics Drive In
11.2020 - 04.2021
Carhop Server
Sonics Drive In
08.2017 - 04.2018
Carhop Server
Sonics Drive In
02.2017 - 04.2017
Carhop Server
Sonics Drive In
10.2015 - 05.2016
Cordell High School
Early Childhood Development - Early Childhood Special Education
Caddo Kiowa Technology Center
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