Skye Wilcox
Summary
Dynamic banking professional with extensive experience at Jewett City Savings Bank, excelling in customer service and banking operations. Proven track record in training staff and resolving complex issues, ensuring exceptional client satisfaction. Detail-oriented and reliable, skilled in processing loans and managing transactions efficiently. Committed to fostering positive customer experiences.
Overview
9
9
years of professional experience
Work History
Branch Supervisor
Jewett City Savings Bank
05.2023 - Current
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and assist employees to provide excellent customer service.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Consult with potential applicants about mortgage programs offered. Process applications and assist borrowers throughout the loan process. Close loans that do not require an attorney.
- Provide notary public and signature guarantee services.
Customer Service Specialist
Jewett City Savings Bank
09.2020 - 05.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Open a variety of consumer and commercial accounts. Process customer transactions such as deposits, withdrawals, and loan payments.
- Process IRA deposits, distributions and roll-overs
Head Cashier
Big Y
08.2016 - 06.2022
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed daily balancing of cash drawers, store vault, checks presented for payment, and lottery sales.
Education
High School Diploma -
Harvard H. Ellis Technical High School
Danielson, CT06-2017
Skills
- Customer service
- Banking operations
- Reliable
- Product training
- Attention to detail
Timeline
Branch Supervisor
Jewett City Savings Bank
05.2023 - Current
Customer Service Specialist
Jewett City Savings Bank
09.2020 - 05.2023
Head Cashier
Big Y
08.2016 - 06.2022
High School Diploma -
Harvard H. Ellis Technical High School
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