Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Skye Wolf

Holeyoke,MA

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Diligent, with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Dollartree
03.2024 - Current
  • Supported daily operations by assisting with scheduling and inventory management.
  • Coordinated team meetings to ensure alignment on project goals and deadlines.
  • Assisted in training new staff on company policies and operational procedures.
  • Developed communication materials for internal updates and team announcements.
  • Monitored workflow efficiency, identifying areas for improvement in daily tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Warehouse Worker

Iml
07.2022 - 08.2023
  • Conducted regular inventory checks to ensure accuracy and prevent stock discrepancies.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Maintained clean and organized workspaces to enhance safety and efficiency.
  • Loaded and unloaded shipments, ensuring proper handling of goods at all times.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Team Lead/Customer Service Phone Representative

Ttec-Healthypaws Pet Insurance
08.2019 - 02.2022
  • Led team to improve workflow efficiency and streamline operations.
  • Mentored junior staff, enhancing skill sets and performance levels.
  • Implemented process improvements that increased productivity across projects.
  • Provided exceptional email support to customers, resolving inquiries and concerns efficiently.
  • Collaborated with team members to enhance response times and improve overall customer satisfaction.
  • Managed incoming calls, ensuring accurate information delivery and prompt resolution of inquiries.

Assistant Manager

Fiveguysburgersandfries
03.2018 - 09.2019
  • Maintained organized records of employee performance and feedback sessions.
  • Researched best practices to enhance customer service processes within the team.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Prepared and served meals in compliance with health and safety regulations.
  • Maintained cleanliness of workstations and dining areas to ensure a hygienic environment.

Prep Chef

Cafe Zupas
06.2016 - 03.2018
  • Prepared ingredients by chopping, measuring, and mixing according to recipes and chef guidelines.
  • Maintained cleanliness and organization in kitchen areas, ensuring compliance with health and safety standards.
  • Assisted in inventory management, tracking stock levels, and reporting shortages to the head chef.
  • Collaborated with kitchen staff to streamline food preparation processes, enhancing overall efficiency.
  • Led team meetings to discuss workflow improvements and address any operational challenges within the kitchen.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.

Education

High School Diploma -

Primavera Online
Glendale, AZ
12-2013

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Time management
  • Staff training and development
  • Task delegation
  • Retail operations
  • Employee scheduling
  • Recruiting and interviewing
  • Cost reduction
  • Project management
  • Phone and email communication
  • Computer skills

Personal Information

ID Number: 98765432112345678

Timeline

Assistant Manager

Dollartree
03.2024 - Current

Warehouse Worker

Iml
07.2022 - 08.2023

Team Lead/Customer Service Phone Representative

Ttec-Healthypaws Pet Insurance
08.2019 - 02.2022

Assistant Manager

Fiveguysburgersandfries
03.2018 - 09.2019

Prep Chef

Cafe Zupas
06.2016 - 03.2018

High School Diploma -

Primavera Online

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