Skyelynne Caraballo
The Bronx
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Distinguished Diagnostic Imaging
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Records Clerk
New York Eye Surgery Center
08.2020 - 01.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Facilitated smooth communication between departments by providing timely access to patient records.
- Assisted in preparation of medical reports for external parties.
Education
High School Diploma -
Bronx Center For Science And Mathematics
1363 Fulton Avenue 06-2020
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Reminder calls
- Paperwork coordination
- Petty cash management
- Problem-solving
- Medical recordkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Distinguished Diagnostic Imaging
10.2023 - Current
Medical Records Clerk
New York Eye Surgery Center
08.2020 - 01.2024
High School Diploma -
Bronx Center For Science And Mathematics
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