SKYEMARIE KINKLE
Summary
Professional with talent for fostering community and managing residential environments. Proven track record of resolving conflicts and leading peer advisors. Known for collaboration and adaptability, and valued for problem-solving skills and leadership qualities.
Knowledgeable with background in providing exceptional member care and resolving customer issues efficiently. Proven success in handling high call volumes, ensuring member satisfaction, and maintaining accurate records. Demonstrated effective communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Care Representative
Included Health (Connexus Resource Group) (Temp
11.2024 - 04.2025
- Improved customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted customers in navigating complex account issues, ensuring a positive experience overall.
- Managed high-pressure situations calmly, ensuring that each customer received the best possible resolution.
- Cultivated an empathetic approach when dealing with frustrated customers, diffusing tension while finding solutions to their problems.
Senior Resident Advisor (Temp)
Earl C Clements Job Corps
05.2024 - 08.2024
- Established a strong rapport with diverse groups of residents by fostering an inclusive living environment.
- Mentored junior Resident Advisors, resulting in improved performance and increased job satisfaction.
- Facilitated roommate mediations when necessary to resolve conflicts amicably between parties involved.
- Served as a liaison between residents and housing administration, facilitating communication and advocating for resident needs.
- Conducted regular floor meetings to keep residents informed about events, policies, and expectations within the community.
- Ensured safety measures were followed by conducting routine inspections of common areas, rooms, and fire equipment.
- Assisted with move-in/move-out procedures to ensure smooth transitions for all residents.
Warehouse Associate/Distribution Center Worker
Target Distribution
06.2020 - 12.2020
- Loaded, arranged and labeled pallets of products for inbound receipt and outbound delivery.
- Tracked shipments using various methods such as bar coding systems and RFID scanners.
- Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy.
- Assisted in training new team members on proper procedures related to shipping and receiving.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Verified and updated inventory levels in company database.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Checked products for accuracy against paperwork, damage, or signs of infestation.
Packaging Line Operator/Shipping And Quality
Little Kentucky Smokehouse/ Jim Davids Meats
06.2018 - 12.2019
- Recorded production data, such as weight, type, amount, time, and temperature of processing.
- Signaled coworkers to synchronize flow of materials.
- Pushed racks and carts to transfer products to storage, cooling stations and next stage of processing.
- Weighed and measured products, using scale hoppers, and scale conveyors.
- Cleaned equipment with steam, hot water and hoses.
- Packed finished goods and prepared product for shipment.
- Informed supervisor of issues to drive health and safety, quality and efficiencies.
- Labeled boxes with proper information for handling and delivery.
- Performed machine adjustments to minimize interruptions and produce quality products.
Housekeeping (Temp Hire)
Gibbs Die Casting
11.2017 - 02.2018
- Disinfected and sterilized equipment using germicides.
- Sprayed and blasted components to remove dirt and grease and restore appearance.
- Interacted professionally with employees and clients.
- Stocked individual rooms and common areas with proper supplies.
- Attended promptly to clean up spills or debris.
- Monitored possible defects such as clogged drains and burned-out bulbs.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Removed dirt and debris from high-traffic areas.
- Notified supervisor of issues with equipment or breakage.
- Washed windows, mirrors, and glass surfaces to remove residue.
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Requisitioned supplies or equipment needed for cleaning and maintenance duties.
- Emptied wastebaskets to transport trash to designated disposal areas.
- Observed aseptic techniques and wore PPE when cleaning rooms.
Cashier/ Stocker
Big Lots
02.2017 - 10.2017
- Worked with coworkers to complete tasks.
- Managed calendars and arranged appointments.
- Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
- Diffused customer complaints and concerns to maintain excellent customer relations.
- Answered multi-line telephone system to direct calls and take messages.
Flow Team Member
Target
03.2016 - 04.2017
- Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities.
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Based on available space, merchandise on hand, customer demand and advertised specials.
- Obtained merchandise from bins and shelves.
- Kept records on use and damage of stock and stock-handling equipment.
- Cleaned display cases, shelves, and aisles.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Operated equipment such as forklifts.
- Referred to price lists to attach and change price tags on merchandise.
- Disposed of damaged or defective items.
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
Assistant Seasonal Manager
Land's End Hotel
05.2013 - 11.2013
- Recorded Sales and Scheduled Daily, Monthly and Yearly Reservations For Occasions and Wedding Events.
- Data Entry, Documenting and Processing Credit Payment.
- Responsible for Cash Deposits.
- Coordinate House Keeping Schedules and Maintenance.
- Submit Sales Actuals and Weekly Payroll.
- Administered oversight of customer check-out procedures, verifying prompt turnaround of rooms for new on-time occupancy.
- Created reservations per guest requests and availability.
- Assisted guests with luggage and making arrangements for transportation.
- Kept records of room availability and guests' accounts manually or using computers.
- Supervised daily opening/closing procedures ensuring timely completion of tasks adhering security protocols established by company policy.
Cashier And Restock
Sam's Club
09.2011 - 05.2013
- Set up Everyday Sales and Promotional Events.
- Member Services for Membership sales, Credit Card applications, Complaints and Satisfaction requests.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Assisted with training and mentoring new team members.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Used POS system to complete purchases for customers.
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
Education
Culinary/ Business Ownership Management - In Business/Culinary
Suffolk Community College
Riverhead, NY08.2011
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2011
Skills
- Call center experience
- CRM software
- Mental health awareness
- Professionalism and ethics
- Team collaboration
- Friendly, positive attitude
- Team leadership
- Complaint handling
- Customer service
- Crisis management
Certification
Registered Pharmacy Technician
Timeline
Member Care Representative
Included Health (Connexus Resource Group) (Temp
11.2024 - 04.2025
Senior Resident Advisor (Temp)
Earl C Clements Job Corps
05.2024 - 08.2024
Warehouse Associate/Distribution Center Worker
Target Distribution
06.2020 - 12.2020
Packaging Line Operator/Shipping And Quality
Little Kentucky Smokehouse/ Jim Davids Meats
06.2018 - 12.2019
Housekeeping (Temp Hire)
Gibbs Die Casting
11.2017 - 02.2018
Cashier/ Stocker
Big Lots
02.2017 - 10.2017
Flow Team Member
Target
03.2016 - 04.2017
Assistant Seasonal Manager
Land's End Hotel
05.2013 - 11.2013
Cashier And Restock
Sam's Club
09.2011 - 05.2013
High School Diploma -
William Floyd High School
Culinary/ Business Ownership Management - In Business/Culinary
Suffolk Community College
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