Summary
Overview
Work History
Education
Skills
Timeline
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Skyi Addington

Leland,NC

Summary

Resourceful Production Coordinator with proven ability to deliver completed tasks efficiently and effectively, maximizing productivity. Skilled in workflow management, process optimization, and team collaboration. Possess strong communication, problem-solving, and organizational skills, ensuring projects are completed on time and within budget. Excel in fast-paced environments by prioritizing tasks and maintaining clear lines of communication across all production phases.

Overview

5
5
years of professional experience

Work History

Production Coordinator

Tarheel Basement
Wilmington, NC
06.2024 - Current
  • Assisted in the hiring and training of new production staff.
  • Developed standard operating procedures for production personnel to follow.
  • Coordinated and scheduled daily production activities to ensure efficient operations.
  • Assisted in developing plans for increasing efficiency by reducing costs or streamlining processes.
  • Collaborated with other departments such as engineering, sales and marketing, to ensure smooth execution of projects.
  • Managed the production calendar, scheduling tasks and deadlines.
  • Received and reviewed sales orders against work in process using material requirement planning report.
  • Coordinated travel arrangements for cast and crew members.
  • Coordinated with supervisor in assigning work to meet on-time production and quality goals.
  • Outlined production commitments and product timetables using sales forecast information and consumer trends.

Call Center Representative

Groundworks
Winston-Salem, NC
- Current
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Office Administrator

Mount valley foundation
Spartanburg, SC
03.2021 - 08.2021
  • Coordinated and managed daily administrative operations of the office.
  • Produced thorough, accurate and timely reports of project activities.
  • Processed financial documents, contracts, expense reports and invoices.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Developed strong relationships with clients through excellent customer service skills.

Service Coordinator

Tar Heel Basement System
Winston-Salem, NC
02.2020 - 03.2021
  • Facilitated communication between clients, service providers, and internal teams.
  • Provided support to field technicians during service visits when necessary.
  • Addressed and resolved client complaints and issues in a timely manner.
  • Negotiated contracts and terms with service providers and vendors.
  • Provided customer service to ensure client satisfaction.
  • Managed and updated client databases to ensure accurate and current information.
  • Prepared monthly reports summarizing current service activities.
  • Managed scheduling of appointments and service calls to meet client needs.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Organized client meetings to provide project updates.
  • Monitored email and phone communication to provide prompt responses and solutions.

Education

High school diploma -

Randleman High School
Randleman, NC

Skills

  • Client relations
  • Coordinating production schedules
  • Project management
  • Strong Customer Service Expertise

Timeline

Production Coordinator

Tarheel Basement
06.2024 - Current

Office Administrator

Mount valley foundation
03.2021 - 08.2021

Service Coordinator

Tar Heel Basement System
02.2020 - 03.2021

Call Center Representative

Groundworks
- Current

High school diploma -

Randleman High School

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Skyi Addington