Nursing
Skyla Bertenshaw
Customer Service Staff
Palatka,FL
Summary
Dedicated and reliable Customer Service Staff with experience in team collaboration, staff training, and conflict resolution. Known for my strong work ethic, attention to detail, and passion for providing exceptional customer service. Currently pursuing a nursing degree with a deep commitment to enhancing the well-being of others, both in healthcare and everyday interactions. Highly motivated to apply my compassionate nature, communication skills, and problem-solving abilities in the healthcare field. A dependable team player who values hard work, mutual respect, and the success of my peers. Eager to contribute positively to both my current role and my future career as a nurse.
Overview
2025
2025
years of professional experience
Work History
Senior Care Companion
Personal Employer
- Transported client for doctor appointments and personal outings when requested
- Shopped for elderly
- Provided companionship for elderly
- Provided house cleaning for elderly when necessary
Customer Service Staff Member
Publix
03.2021 - Current
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Assessed and resolved customer and cash discrepancies
- Delivered prompt service to prioritize customer needs.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Education
No Degree - Nursing
Saint Johns River State College
Palatka, FL 05.2001 -
High School Diploma -
Putnam Virtual School
Palatka, FL 05.2001 -
Skills
- Known for being reliable and hardworking in a fast-paced environment, consistently meeting deadlines, and going above and beyond expectations—skills I plan to apply in my future nursing career
- Building and maintaining positive relationships with customers
- Providing personalized service to ensure customer satisfaction
- Quickly identifying issues and finding solutions to resolve customer complaints
- Responding to concerns and requests in a thoughtful and empathetic manner
- Effectively conveying information to customers and coworkers via phone and in-person
- Assigning tasks appropriately based on team member strengths and skills
- Balancing customer-facing duties with administrative tasks
- Handling unexpected issues while staying calm and professional
- Handling unexpected issues while staying calm and professional
Additional Information
- First generation high school graduate and college student
- Team player
- Dedicated to excelling in my role
- Fast learner
Interests
Music
Travel
Fitness and Health
Mental Health Awareness
Art
References
- Gabrielle Tabitas (386-237-4933) *immediate manager at Publix*
- Helen Kleinfeldt (386-972-5666) *personal employer*
- Lynn (386-643-7400) *personal employer*
- Josephine Delay (386-916-4005)
Timeline
Customer Service Staff Member
Publix
03.2021 - Current
No Degree - Nursing
Saint Johns River State College
05.2001 -
High School Diploma -
Putnam Virtual School
05.2001 -
Senior Care Companion
Personal Employer
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