Skyla Brooks
Birmingham,AL
Summary
Senior Business Management major with a double minor in Marketing and International Business, bringing six years of customer service experience and four years of managerial expertise. Seeking a position to further develop skills and knowledge in generating innovative solutions. Committed to learning and contributing to an organization's operations, maintaining a strong 3.2 GPA. Focused on innovative thinking and research-based development techniques to drive growth in the company's target market and increase sales. Skilled in creating cross-functional teams, effective communication, and making crucial decisions in challenging situations. A flexible and transformative leader, excelling at working independently, delivering compelling presentations, and seizing opportunities to advance organizational objectives.
Overview
2
2
years of professional experience
Work History
School of Engineering Dean's Office Student Assistant
University of Alabama at Birmingham
01.2024 - Current
- Greeting incoming office visitors, answered questions, and directed individuals to office locations
- Completed clerical tasks such as filing, copying and distributing mail
- Helped with business administrative recordkeeping and etc
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Part Time Support Lead (Key-Holder)
Five N Below
06.2024 - 09.2024
- Responsible for opening and closing store procedures
- Assists with Front End Operations
- Responsible for performing SM duties in their absence
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
- Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
Assistant Manager/Senior Ambassador
CLEAR
02.2023 - 02.2024
- Participating in and leading ongoing training and development
- Resolving traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Consistently demonstrating adherence to security procedures by validating airline documents, verifying CLEAR
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Toys and Children Department Shift Lead
Macy's
10.2022 - 03.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Business Management
06.2025
- GPA: 3.29/4.00
- Concentration in Business Administration
- UAB Education Aboard Scholar (2022-2024)
- Freshmen Forum (2020-2021)
- Birmingham Promise Scholar (2020-2025)
- Black Student Awareness Committee Freshman Representative (2020-2021)
- Blazer Women Mentoring Excellence Network Scholastic Excellence Award (2022)
High School Diploma -
06-2020
- Honor Roll consecutively throughout all 4 years
- Salutatorian Ranked in Top 2% of class
- Vice President of National Honor Society
- Color Guard
- Parliament of Student Government
- 4.4 GPA
Skills
- Emotional Intelligence
- Problem-Solving
- Time Management
- Analytical Skills
- Communication Skills
- Leadership qualities
- Administrative tasks
- Strong organization
- Data organization
- Administrative support
Timeline
Part Time Support Lead (Key-Holder) - Five N Below
06.2024 - 09.2024
School of Engineering Dean's Office Student Assistant - University of Alabama at Birmingham
01.2024 - Current
Assistant Manager/Senior Ambassador - CLEAR
02.2023 - 02.2024
Toys and Children Department Shift Lead - Macy's
10.2022 - 03.2023
University of Alabama At Birmingham - Bachelor of Science, Business Management
George Washington Carver High School - High School Diploma,
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