Skyla Hester
Boise,ID
Summary
Driven and detail-oriented professional with a track record of enhancing customer satisfaction and employee performance at Jakers Bar and Grill. Excelled in problem-solving and quality assurance, while fostering teamwork and effective communication. Implemented innovative training programs, significantly improving staff retention and operational efficiency.
Overview
11
11
years of professional experience
Work History
Guest Appreciation Specialist
Jakers Bar and Grill
04.2013 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Office Manager
Enlighten Me Medspa
09.2017 - 02.2018
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
High School Diploma -
Mountain View High School
Meridian, IDSkills
- Respect the job and customer alike
- Enjoy making a guest experience satisfying
- Believer in "guest obsession" making them a priority
- Hardworking
- Problem Solving
- Quality Assurance
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Excellent Communication
Timeline
Office Manager
Enlighten Me Medspa
09.2017 - 02.2018
Guest Appreciation Specialist
Jakers Bar and Grill
04.2013 - 06.2024
High School Diploma -
Mountain View High School
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