Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Hollis

Loganville,GA

Summary

Driven Assistant Manager with a proven track record at Petsmart Hotel, enhancing customer satisfaction and streamlining operations for sales growth. Expert in staff supervision and retail operations management, I excel in fostering team motivation and leveraging product knowledge for service excellence. Achieved significant improvements in financial accuracy and customer service, demonstrating strong money handling and leadership skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Petsmart Hotel
01.2020 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.

Customer Service Associate Cashier

Little Caesars
09.2017 - 07.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.u
  • Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.

Junior Camp Counselor

Holland School
06.2016 - 09.2017
  • Established trust between myself and fellow staff members through open communication channels that allowed for better collaboration on projects or event planning efforts.
  • Maintained high levels of energy and enthusiasm throughout long days filled with various activities, ensuring consistent engagement from all participants.
  • Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
  • Reinforced positive behavior among campers through consistent praise and recognition of individual accomplishments while also addressing any inappropriate actions in a constructive manner.
  • Utilized creative problem-solving techniques when faced with challenges or unexpected situations during the camping season.
  • Assisted in the development of age-appropriate lesson plans to ensure campers were consistently learning new skills throughout their stay.
  • Received positive feedback from supervisors regarding my ability to adapt quickly to changing circumstances while maintaining a calm demeanor under pressure.
  • Enhanced camper experience by organizing and leading engaging activities, such as sports, arts and crafts, and games.
  • Collaborated with fellow counselors to create memorable events like talent shows, theme days, and team-building exercises.
  • Ensured camper safety by adhering to strict guidelines during outdoor excursions, water-based activities, and overnight stays.

Education

High School Diploma -

Discovery High School
Lawrenceville, GA
05.2021

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Staff Management
  • Employee Scheduling
  • Retail Operations
  • Sales Strategies
  • Retail Operations Management
  • Staff Development
  • Sales Growth
  • Policy Enforcement
  • Orientation and training

Timeline

Assistant Manager

Petsmart Hotel
01.2020 - 05.2022

Customer Service Associate Cashier

Little Caesars
09.2017 - 07.2018

Junior Camp Counselor

Holland School
06.2016 - 09.2017

High School Diploma -

Discovery High School

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Skyla Hollis