Skyla Jordan
Norfolk,VA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
General Manager
Your Pie
04.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Exercise Science
Old Dominion University
Norfolk, VA12.2023
Skills
- P&L Management
- Staff Management
- Team Leadership
- Purchasing
- Operations Management
- Food Preparation and Safety
- Budgeting and Cost Control
- Staff Training
- Time Management
- Problem Resolution
- Communication Skills
Timeline
General Manager
Your Pie
04.2018 - Current
Bachelor of Science - Exercise Science
Old Dominion University
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