Summary
Overview
Work History
Education
Skills
Timeline
Generic

SKYLA MINOR

Highalands Ranch,CO

Summary

Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.

Overview

4
4
years of professional experience

Work History

Behavioral Health Assistant

Lakeland Behavioral Health Center
03.2023 - Current
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of behavioral health assistance.
  • Participated in case reviews and treatment team meetings, providing valuable input based on direct observations of patient progress and needs.
  • Implemented skill-building workshops geared towards empowering patients to take control of their mental health journey.
  • Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
  • Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer services.
  • Ensure the well-being of patients and provide a positive, supportive and structured environment.
  • Responsible for conducting safety checks and ensuring that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

Spa Consultatant

Glo Salon & Day Spa/Palm Beach Tan
05.2022 - 11.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to build rapport and loyalty.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Lead Hostess

Mi Lupita
05.2020 - 01.2022
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.

Education

Psychology

Missouri State University
Springfield, MO

Skills

  • Increase sales & profit growth
  • Tailor packages & products
  • Support Co-workers
  • Strong Communication skills
  • Customer Service Oriented
  • High-volume dining
  • Excellent ability to prioritize
  • Organized and detailed-oriented
  • Develop rapport with patrons

Timeline

Behavioral Health Assistant

Lakeland Behavioral Health Center
03.2023 - Current

Spa Consultatant

Glo Salon & Day Spa/Palm Beach Tan
05.2022 - 11.2022

Lead Hostess

Mi Lupita
05.2020 - 01.2022

Psychology

Missouri State University

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SKYLA MINOR