Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Skyla Munroe

Hicksville

Summary

Dynamic Bartender Supervisor at Hook & Reel Seafood with a proven track record in task delegation and team motivation. Enhanced customer satisfaction through exceptional service and effective menu development. Skilled in workplace safety and conflict resolution, consistently exceeding guest expectations while fostering a welcoming atmosphere.

Overview

7
7
years of professional experience

Work History

Bartender Supervisor

Hook & Reel Seafood
10.2022 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Kashi
11.2023 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

Minx Nightclub
01.2022 - 10.2022
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Concierge

The Classic Building
11.2018 - 01.2020
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Education

High School Diploma -

Flushing High School
Flushing, NY

Skills

  • Task delegation
  • Menu development
  • Employee scheduling
  • Workplace safety
  • Team motivation
  • Social media marketing

Interests

  • Martial Arts
  • Passionate about balancing physical health with mental and emotional wellness
  • Engaging in food photography and sharing culinary creations on social media
  • Food Blogging
  • Photography

Timeline

Bartender

Kashi
11.2023 - 05.2025

Bartender Supervisor

Hook & Reel Seafood
10.2022 - Current

Bartender

Minx Nightclub
01.2022 - 10.2022

Concierge

The Classic Building
11.2018 - 01.2020

High School Diploma -

Flushing High School

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