Skyla Perez
Richmond,VA
Summary
Results-oriented individual with a proven track record of overseeing production operations and ensuring product quality. Skilled in conducting in-process inspections, performing root cause analysis, and using quality control software. Possesses excellent problem-solving and organizational skills.
Overview
14
14
years of professional experience
Work History
Remote CSR
Apple One- Maxims
09.2023 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
Quality Lab Technician II
San-J International, Inc.
06.2022 - 03.2023
- Utilized pH meter, turbidity, brix, salt, alcohol, total nitrogen, microbiological sampling, and testing, etc
- Perform standardize quality sampling, checks during production, reporting variances and non conformities
- Organize and updated all laboratory QC documentation(COAS, SOPS', forms charts and tables) and maintain lab equipment
- Lead reworked, held or defected product and materials for future corrections and reshipment
- Compared samples to a controlled sample to confirm product efficiency and machines capabilities
- Utilized pipettes, scales, incubators, telescopes, Vernier caliper, etc
- For testing random samples
- Established positive relationships with customers through timely responses and follow-up actions
- Created detailed reports on customer feedback and complaints for management review
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy
- First point of contact for all quality related issues on the plant floor for associates
- Assisted Warranty department, purchasing department, Engineering department and Production with findings and feedback needed for better product processing.
Lead Quality Lab Technician
Mondelez Inc.
12.2019 - 04.2022
- Utilized pH meter, turbidity, brix, salt, alcohol, total nitrogen, microbiological sampling, and testing, etc
- Perform standardize quality sampling, checks during production, reporting variances and non conformities
- Organize and updated all laboratory QC documentation(COAS, SOPS', forms charts and tables) and maintain lab equipment
- Lead reworked, held or defected product and materials for future corrections and reshipment
- Compared samples to a controlled sample to confirm product efficiency and machines capabilities
- Utilized pipettes, scales, incubators, telescopes, Vernier caliper, etc
- For testing random samples
- Established positive relationships with customers through timely responses and follow-up actions
- Created detailed reports on customer feedback and complaints for management review
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy
- First point of contact for all quality related issues on the plant floor for associates
- Assisted Warranty department, purchasing department, Engineering department and Production with findings and feedback needed for better product processing.
Lead Customer Service Representative
Saddle Creek Logistics
05.2019 - 12.2020
- Established positive relationships with customers through timely responses and follow-up actions
- Created detailed reports on customer feedback and complaints for management review
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy.
Senior Quality Technician
Weil-McClain
06.2011 - 01.2019
- Utilized pH meter, turbidity, brix, salt, alcohol, total nitrogen, microbiological sampling, and testing, etc
- Perform standardize quality sampling, checks during production, reporting variances and non conformities
- Organize and updated all laboratory QC documentation(COAS, SOPS', forms charts and tables) and maintain lab equipment
- Lead reworked, held or defected product and materials for future corrections and reshipment
- Compared samples to a controlled sample to confirm product efficiency and machines capabilities
- Utilized pipettes, scales, incubators, telescopes, Vernier caliper, etc
- For testing random samples
- Established positive relationships with customers through timely responses and follow-up actions
- Created detailed reports on customer feedback and complaints for management review
- Utilized organizational skills to manage multiple tasks simultaneously with accuracy
- First point of contact for all quality related issues on the plant floor for associates
- Assisted Warranty department, purchasing department, Engineering department and Production with findings and feedback needed for better product processing.
Manager Of Operations
K & P Express
07.2010 - 11.2013
- Assisted in new employee training and safety programs
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Utilized data analytics tools to analyze trends in operations performance over time for proactive decision making
- Provided leadership in developing team members through coaching, mentoring and training initiatives.
Education
Bachelor Of Science (B.S.) In Business Administration With Human Resources Candidate -
Strayer University
05.2025
Skills
- Ph Meters
- Forklift
- Manufacturing
- MS Office
- People Soft
- Chemical Mixing
- Sample Collection
- Regulatory Requirements
- Quality Assurance Requirements
- Remote
Timeline
Remote CSR
Apple One- Maxims
09.2023 - 01.2024
Quality Lab Technician II
San-J International, Inc.
06.2022 - 03.2023
Lead Quality Lab Technician
Mondelez Inc.
12.2019 - 04.2022
Lead Customer Service Representative
Saddle Creek Logistics
05.2019 - 12.2020
Senior Quality Technician
Weil-McClain
06.2011 - 01.2019
Manager Of Operations
K & P Express
07.2010 - 11.2013
Bachelor Of Science (B.S.) In Business Administration With Human Resources Candidate -
Strayer University
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