Skyla Rivera
Philadelphia,PA
Summary
High-achieving Senior Account Manager with proven track record in managing small and large scale accounts. Skilled at cultivating strong client relationships, driving revenue growth, and resolving complex issues in fast-paced environments. Also adept in strategic planning and team leadership. Successfully led teams towards sustained business growth, maintaining high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Synerfac Technical Staffing
Yardley, PA
01.2024 - 08.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Sourced new opportunities to introduce services to potential customers.
- Renewed existing accounts by cementing trusting relationships with customers.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Account Manager
Synerfac Technical Staffing
Yardley, PA
10.2023 - 01.2024
- Develop and maintain relationships with key clients to ensure customer satisfaction and retention
- Identify new business opportunities and develop strategies to maximize revenue growth
- Prepare and deliver sales presentations and proposals to potential clients highlighting the value and benefits of our services
- Provide ongoing support and assistance to key clients, addressing any questions or concerns they may have and ensuring their staffing needs are met
- Collaborate with the recruiting team to identify and present top talent to key clients, ensuring their staffing needs are met and exceeded
- Conduct market research and analysis to identify potential clients and market opportunities
- Q4: Margin Goal $113k - Generated $157k in total sales margin.
Account Representative
Synerfac Technical Staffing
Yardley, PA
12.2022 - 10.2023
- Identify and pursue new business opportunities to increase sales and revenue for the company
- Identify potential new clients and actively pursue and close sales opportunities
- Provide excellent customer service to existing clients, addressing any issues or concerns in a timely and professional manner
- Conduct market research to identify potential clients and their needs, to tailor sales strategies and pitches to their specific requirements
- Maintain a deep understanding of the company's products and services, as well as industry trends and competitors, to effectively communicate the value proposition to potential clients and address any objections or concerns
- Q1: Generated $43k in total sales margin within the training period
- Q2: Margin Goal $32k - Generated $127k in total sales margin
- Q3: Margin Goal $65k - Generated $139k in total sales margin.
Sales Manager
Sunglass Hut
Philadelphia, PA
07.2020 - 12.2022
- Lead and motivate the sales team to achieve and exceed sales targets
- Monitor and analyze key performance indicators of the sales team to identify areas for improvement and implement strategies to increase sales productivity
- Implement training programs for new sales team members to ensure they are equipped with the knowledge and skills needed to achieve sales targets
- Create and maintain relationships with top customers to maximize sales opportunities
- Develop and implement a customer retention strategy to increase customer loyalty and repeat purchases.
Store Manager
Seventh Sense, Green Growth Brands
Philadelphia, PA
08.2019 - 03.2020
- Implement visual merchandising strategies to maximize sales and create an appealing store environment
- Develop and implement strategies to increase store sales and customer satisfaction
- Monitor inventory levels and coordinate with the inventory team to ensure adequate stock availability and timely delivery
- Create and maintain a positive work culture to increase employee engagement
- Develop and implement a talent acquisition strategy to attract and retain top-performing employees
- Analyze store performance metrics, such as sales revenue, customer traffic, and employee productivity, to identify areas of improvement and implement strategies for increased profitability
- Conduct regular performance evaluations and provide feedback to employees to facilitate their professional growth and development.
Receptionist
Holy Family University - Registration Office
Philadelphia, PA
09.2017 - 12.2019
- Provide exceptional customer service to students, faculty, and staff by greeting them and assisting with inquiries or requests
- Assist with scheduling appointments and managing the calendar for the registration office
- Answer phone calls and direct them to the appropriate departments or individuals within the Registration Office
- Maintain a clean and organized reception area to create a positive and professional first impression for visitors and staff
- Ensure confidentiality of student and faculty information by properly handling sensitive documents and maintaining strict data privacy protocols
- Maintain accurate and up-to-date records of student and faculty information in the registration database.
Sales Manager
Sunglass Hut
Philadelphia, PA
02.2017 - 08.2019
- Develop and execute sales strategies to increase revenue and achieve sales targets
- Train and mentor the sales team to enhance product knowledge and improve customer service
- Supervise and monitor sales team performance to ensure goals are met and exceeded
- Conduct regular performance evaluations and provide feedback to the sales associates to identify areas of improvement and develop targeted training programs for improvement
- Identify key performance indicators (KPIs) for the sales team and develop metrics to measure their performance and effectiveness.
Sales Associate
Sunglass Hut
Philadelphia, PA
12.2016 - 02.2017
- Maintain a strong knowledge of all sunglass brands, styles, and features to better assist customers in finding the perfect pair of sunglasses
- Identify customer needs and recommend appropriate sunglasses based on face shape, style preferences, and lens requirements
- Provide exceptional customer service by assisting customers in finding the perfect pair of sunglasses based on their individual needs and preferences.
Education
Bachelor of Business Administration: Management/Marketing -
Holy Family University
Philadelphia, PA05.2022
Skills
- Problem-solving
- Revenue growth
- Customer satisfaction
- Strategic thinking
- Client relationship building
- Business development
- Product knowledge
- Sales prospecting
- Lead generation
- Closing deals
- Time management
- Communication skills
- Negotiation skills
- Client retention
- Cold calling
- Networking
- Contract negotiation
- Account management
- Prospecting
- Team collaboration
- Presentation skills
References
References sent upon request
Systemexperience
- Outlook
- Excel
- Word
- SmartSearch
- ACE
Timeline
Senior Account Manager
Synerfac Technical Staffing
01.2024 - 08.2024
Account Manager
Synerfac Technical Staffing
10.2023 - 01.2024
Account Representative
Synerfac Technical Staffing
12.2022 - 10.2023
Sales Manager
Sunglass Hut
07.2020 - 12.2022
Store Manager
Seventh Sense, Green Growth Brands
08.2019 - 03.2020
Receptionist
Holy Family University - Registration Office
09.2017 - 12.2019
Sales Manager
Sunglass Hut
02.2017 - 08.2019
Sales Associate
Sunglass Hut
12.2016 - 02.2017
Bachelor of Business Administration: Management/Marketing -
Holy Family University
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