Skyla Smith

Supported the VPO of Inventory and 4 directors within the Purchasing Department at the Corporate Office, along with all field Purchasing associates, totaling to 50+ people. The Purchasing Department at the Corporate Office is staffed with 15 associates, 7 of which I hired, trained and managed. The Department is responsible for purchasing the companies retail inventory for over 100 stores throughout 12 states. My team was responsible for completing the administrative task and operations for the department.

• Communicate with 50+ vendors to collect titles and any miscellaneous supporting documents
• Purchase and process 2,000+ vehicles per month from various sources
• Ensure vendors are paid in a timely manner
• Process all payment history reports and distribute to vendors
• Completed all order request for vehicle merchandise, GPS and any other miscellaneous items requested by the team
• Retrieve, review and process all company credit card receipts and associate reimbursements for the entire purchasing department 50+ associates
• Processed, filtered, and completed all Purchasing Department reports for the VPO
• Processed 2,000+ titles for all vehicles processed at the Corporate Office
• This includes vetting each title to ensure it is negotiable, correcting any errors that may occur, shipping each title to the requested location, communicating the tracking information to General Managers, assisting our field associates with any title questions or issues, etc.
• Managed multiple online purchasing platforms: Carmigo, CarOffer, CarMax, etc..
• Set up and managed all Auction Access accounts for 150+ uses throughout the company
• Processed all AutoCheck reports on any requested vehicle from 150+ General Managers
• Compiled and updated all inventory numbers for 150+ store locations
• And processed any requested updates
• Managed, updated and created all calendar events for the VPO and 4 directors
• Arranged flights, hotel and travel agendas for VPO and 4 directors
• Planned meetings for 100+ associates from start to finish..
• Calendar invites, hotel bookings, flight arrangements, lunches/dinners, meeting venues, agendas and any other miscellaneous meeting items
• Managed my staff and their Work directly with the VPO and Region One Operations staff to fulfill all essential duties and responsibilities of a Regional Operations Support Manager
• Including, but not limited to the following objectives..
• Tracked my teams progress through monday.com
• Process and pay all Purchasing Department relates expenses
• Supported and cross trained 7 associates to be efficient in all parts of the department
• Built relationships with 50+ vendors and 150+ general managers to ensure they received the upmost support from myself and everyone else on my team.

Worked directly with the VPO and Region One Operations staff to fulfill all essential duties and responsibilities while supporting a team of 8.

• Review & complete any aging customer complaints
• Submit AOMIT/Support staff expense reimbursements
• Teach & train field associates
• VPO/Exec projects: Strategic Planning Meeting for 60+ associates from all regions (hotel list, meeting room
• Etc.), Region One Hospital Toy Drive (Weekly toy count from GM's, Communication with Hospital reps, picture collecting, etc.), GM Ranking & 3 Struggles, Stores off Net Profit Projections, Max inventory updates, Strategies for Selling High Cost/High Inventory Units, Completion of the Regional Yearly
• Projections (Evaluate, obtain, prepare and complete Excel reports to reflect the yearly numbers for 60+ stores), etc…
• Miscellaneous reporting: Region One Monthly Award Winners, YTD Performance Tracker, Net Profit
• Tracker, Region One Capital Request, Vehicles in the shop, etc..
• Planned all regional meetings for 60+ associates from start to finish..
• Venue set up, hotel bookings, flight arrangements, agenda completions, lunch/dinner catering, created PowerPoint presentations and completed any miscellaneous reporting requested by the VPO, etc..
• Submit and process AOM & VPO credit card receipts
• Lot Visits - Audit all parts of the dealership
• Inventory, Collections, Sales, Business Office Procedures, etc..
• Create, filter, and publish any requested document or report from the VPO, AOM or Executive via
• Microsoft Word and Excel.

• Assessed potential risks, evaluated controls and conducted compliance testing
• Prepared special audits and control reports by analyzing trends
• Facilitated successful internal and external audits through DoubleCheck
• Met with business leaders to discuss audits and findings
• Managed and trained team members to improve Business Office performance and increase operational efficiency
• Provided suggestions to improve management processes
• Conducted audits on internal controls and developed reports on findings.

• Delivered customer support and service experiences to promote more effective office environment
• Managed administrative activities for 1 office, including client communication, scanning documents and distribution of mail
• Kept office records organized and supplies well-stocked for optimal team performance
• Complied with confidentiality regulations in handling customer information
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Worked easily with office programs such as ALIS and FIS to carry out daily team clerical needs
• Supported office needs including taking messages, scanning documents and routing business correspondence.

• Worked with a team of associates to understand, prepare and deliver their specific orders while upholding great customer service
• Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts
• Verified orders and bagged items for easy transport
• Completed opening, closing and shift change tasks to promote store efficiency
• Conducted audits on inventory levels to uncover variances between reported count and actual count
• Kept customer and food preparation areas clean and well-organized for maximum efficiency
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.