SKYLA SMITH

• Delivered empathetic support via chat and email to resolve customer inquiries and complaints.
  • Maintained accurate records of interactions using CRM tools and ticketing systems.
  Achieved a 95% customer satisfaction rating through clear communication and timely follow-ups.
  • Collaborated with cross-functional teams to improve service workflows and reduce response time.
• Managed customer accounts and updated information in the database.
• Documented customer feedback to enhance service quality and experience.

Provided compassionate care and documented patient activities with precision.
• Managed scheduling and coordination of appointments and treatments.

Demonstrated adaptability in fast-paced environments while maintaining confidentiality and compliance.

• Monitored vital signs and reported changes to nursing staff.
• Documented patient information accurately in electronic health records system.
• Assisted with ambulation of patients utilizing appropriate equipment safely.