Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Upton

Oklahoma City,OK

Summary

Dynamic and results-driven professional with experience at Omni Eye Center, excelling in paperwork management and problem-solving. Proven track record of enhancing patient satisfaction and optimizing workflow processes. Adept at fostering teamwork and collaboration, while delivering exceptional service and maintaining compliance with confidentiality regulations.

Overview

9
9
years of professional experience

Work History

Optometry Technician

Omni Eye Center
05.2024 - Current
  • Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
  • Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
  • Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
  • Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
  • Enhanced patient experience by delivering exceptional customer service and addressing concerns.

Surgery Technician

ClearSight Center
07.2022 - 08.2023
  • Ensured seamless surgeries by assisting surgeons with proper instrument handling and anticipating their needs during procedures.
  • Minimized delays in surgery schedules through proactive troubleshooting and maintenance of malfunctioning equipment or instrumentation issues.
  • Played an active role in quality improvement initiatives aimed at optimizing workflow processes within the operating room environment.
  • Streamlined post-operative recovery processes by providing accurate documentation of instrument counts, sponge usage, and specimen collection.
  • Facilitated successful surgeries with minimal complications by adhering to strict protocols regarding patient positioning and draping techniques.
  • Contributed to a positive work environment by mentoring new Surgical Technicians, sharing best practices, and fostering teamwork among colleagues.

Nanny

Self
06.2016 - 05.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Assistant Manager

All American Pizza
09.2017 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Bachelors Of Science - Nursing

OSU-OKC

Bachelor Of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Paperwork management
  • Work order preparation
  • Practice management software
  • Teamwork and collaboration
  • Problem-solving

Timeline

Optometry Technician

Omni Eye Center
05.2024 - Current

Surgery Technician

ClearSight Center
07.2022 - 08.2023

Assistant Manager

All American Pizza
09.2017 - 04.2019

Nanny

Self
06.2016 - 05.2024

Bachelors Of Science - Nursing

OSU-OKC

Bachelor Of Science - Business Administration And Management

Southern New Hampshire University

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Skyla Upton