SKYLA WINCHER
Yukon
Summary
Empathetic Counseling Intern known for connecting with clients, maintaining comfort and promoting progress during sessions. Easily collects information about patients through conversations, questions and in-depth interviews. Excellent observational and analytical skills with great insight into patients mental state.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pre Counseling Intern
Pathways to Haven
05.2024 - Current
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Observed supervisor counsel clients to help understand and overcome personal, social and behavioral problems.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Performed 100 hours of supervised counseling sessions
- Attended trainings and conferences to build personal growth
CASE MANAGER II
Department of Human Services State of Oklahoma
08.2023 - Current
- Conduct comprehensive assessments of individuals with intellectual disabilities to identify unique needs and develop personalized care plans
- Collaborate with interdisciplinary teams, including families, healthcare providers, and educators, to create and implement effective care strategies
- Skillfully coordinate and monitor a wide range of services, from medical and educational to vocational and social, to meet clients' holistic needs
- Empower clients to set and achieve personal goals, promoting independence and self-sufficiency.
CUSTOMER SUPPORT AND SERVICES
Southwest Airlines
10.2022 - Current
- Respond to over 90 telephone inquiries and complaints following standard operating procedures everyday
JEWELRY CONSULTANT
Kay Jewelers
02.2020 - 08.2023
- Educated customers on proper jewelry care and maintenance for new purchases
- Distinguished between types of gemstones and metals to meet customer needs, wants and desires
- Cleaned and polished metal items and jewelry pieces using jewelers' tools, polishing wheels, and chemical baths
- Used clientele program to maintain customer profile and contact information
- Arranged and display merchandise to promote sales.
HOUSING SUPPORT SPECIALIST
Goodwill SSVF
12.2021 - 09.2022
- Coordinated with property management to implement accessibility modifications, such as installing ramps, handrails, or wider doorways, to accommodate disabled veterans
- Assisted clients in locating appropriate and affordable housing with severe barriers
- Performed inspections on properties and ensured all units passed OHFA requirements prior to client moving in
- Assisted disabled veterans in finding suitable housing options based on their unique accessibility needs
- Advocate for clients in unsafe or neglected properties
- Entered over 20 case notes information in client database (HMIS) accurately and in a timely fashion
- Ordered necessary living essentials on average housed clients weekly
- Initiate and maintain communication with case managers supporting the client's success in sustaining housing
- Advise and direct clients in developing and implementing an action plan for securing housing
- Presented and explained services and expectations Biweekly for new veteran orientation to partners and clients
- Demonstrated success in building relationships with clients and providing emotional support.
LEASING AGENT
Security Properties
07.2020 - 11.2021
- Directly collaborated with disabled individuals providing the resident with comprehensive support and assistance with daily living activities
- Maintained resident occupancy rate at 95%
- Reached out to 90% of potential prospects
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Conducted apartment tours and responded to tenant inquiries
- Met with current tenants to review and renew leases
- Verified paperwork was completed accurately and in a timely manner.
BANK TELLER
Simmons Bank
09.2019 - 07.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Served needs of more than 80 customers in busy work day environment
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Promoted products or services to each customer to consistently achieve sales targets
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
MASTER OF SCIENCE IN REHABILITATION COUNSELING CANDIDATE -
Langston University
Langston, OK05.2025
BBA IN SUPPLY CHAIN MANAGEMENT -
Langston University
Langston, OK05.2022
Skills
- Case Management
- Referrals and networking
- Skilled in intake interviewing
- Call management
- Efficient under pressure
- Crisis Intervention
- Customer service expert
- HMIS
- Microsoft Excel
Awards
- Dean's List
- Presidents Honor Roll
Extracurricular Activities
Chi Sigma Iota Honors Society
Deans List
Fashionology President
NCNW Activities Coordinator
Certification
Case Manager II
Timeline
Pre Counseling Intern
Pathways to Haven
05.2024 - Current
CASE MANAGER II
Department of Human Services State of Oklahoma
08.2023 - Current
CUSTOMER SUPPORT AND SERVICES
Southwest Airlines
10.2022 - Current
HOUSING SUPPORT SPECIALIST
Goodwill SSVF
12.2021 - 09.2022
LEASING AGENT
Security Properties
07.2020 - 11.2021
JEWELRY CONSULTANT
Kay Jewelers
02.2020 - 08.2023
BANK TELLER
Simmons Bank
09.2019 - 07.2020
MASTER OF SCIENCE IN REHABILITATION COUNSELING CANDIDATE -
Langston University
BBA IN SUPPLY CHAIN MANAGEMENT -
Langston University