Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Skylah Jones

Newark

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience

Work History

Sales Associate

Gap Inc
04.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier

Coach Outlet
10.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Uber Receptionist

RWJBH
04.2024 - 09.2024
  • Booked rides for patients to and from the hospital using the Uber app
  • Answered phone promptly and in a timely matter.
  • Kept reception area clean and neat.
  • Resolved customer problems and complaints.
  • Responded to inquiries from patients seeking information on the program
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Supported office efficiency by performing clerical tasks such as data entry.

Brand Ambassador

Canada Goose
09.2024 - 02.2025
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
  • Implemented effective upselling strategies, contributing to higher average transaction values.
  • Conducted product demonstrations, enhancing customer engagement and interest.

Education

Central High School
06.2022

Skills

  • Conflict Resolution
  • Dressing Room Assistance
  • Retail Metrics and Goals
  • Flexible Hours
  • Cash Register Operation
  • Verbal Communication
  • Customer relations
  • Goal-oriented mindset
  • Brand awareness

Skills

  • Customer Assistance
  • Customer Service
  • Time Management Skills

Timeline

Brand Ambassador

Canada Goose
09.2024 - 02.2025

Uber Receptionist

RWJBH
04.2024 - 09.2024

Cashier

Coach Outlet
10.2023 - 01.2024

Sales Associate

Gap Inc
04.2021 - 08.2023

Central High School

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Skylah Jones