Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skylah Murray

St. Petersburg,FL

Summary

Dynamic and dedicated professional with experience at Patrona Coastal Cafe, excelling in customer service and cash handling. Recognized for fostering a positive team environment and achieving high customer satisfaction. Skilled in time management and menu memorization, consistently enhancing customer experiences while maintaining operational efficiency.

Overview

4
4
years of professional experience

Work History

Barista/Cashier/Expo

Patrona Coastal Cafe
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Sales Associate

Walmart
11.2021 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelor of Science - Kinesiology

University of Central Florida
Orlando, FL
05-2027

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Menu memorization

Timeline

Barista/Cashier/Expo

Patrona Coastal Cafe
05.2024 - Current

Sales Associate

Walmart
11.2021 - 04.2024

Bachelor of Science - Kinesiology

University of Central Florida

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