Summary
Overview
Work History
Education
Skills
Timeline
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SKYLANDRIA POOLE

McKinney,TX

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

7
7
years of professional experience

Work History

Service Delivery Project Manager

Nextiva
10.2020 - 06.2025
  • Successfully managed a portfolio of projects as the central point of contact.
  • Scheduled technical teams and resources to execute service requests, incident resolution, and proactive maintenance.
  • Developed comprehensive project plans, monitored progress, and communicated results to stakeholders.
  • Tracked project performance metrics to ensure compliance with quality standards.
  • Ensured adherence to relevant regulations and standards throughout the project lifecycle.

Lead Medical Receptionist and Office Assistant

Ma'am Exams
03.2018 - 10.2020
  • Served as a resource for front desk staff, providing guidance on best practices as needed.
  • Coordinated with healthcare providers to manage appointment schedules.
  • Greeted and assisted patients in a professional and courteous manner, delivering excellent customer service.
  • Used computer programs and registration systems to schedule patients for routine and or complex procedures.
  • Built and maintained positive relationships with patients, physicians, staff members, and vendors.

Education

Bachelor of Science (B.S.) - Biochemistry

Mississippi State University
Starkville, MS

Skills

  • Project management
  • Salesforce
  • Kanban/Gantt
  • Proficient in Excel and Office Suite
  • Exceptional verbal and written communication

Timeline

Service Delivery Project Manager

Nextiva
10.2020 - 06.2025

Lead Medical Receptionist and Office Assistant

Ma'am Exams
03.2018 - 10.2020

Bachelor of Science (B.S.) - Biochemistry

Mississippi State University

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