Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Skylar Adkinson

Portland,OR

Summary

Team oriented with a wide range of engaging work experiences that required team work to make a successful and smooth operation. Skilled with customer service and customer satisfaction, holding myself to a high standard. Willing to learn whatever is put in front of me.

Overview

10
10
years of professional experience

Work History

Pyrotechnician

Western Display Fireworks
Canby, OR
07.2022 - Current
  • Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
  • Developed funny and positive answers to fan questions with special emphasis on entertaining children.
  • Kept optimal physical conditioning to handle long periods of standing and wearing heavy, hot costume pieces.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.

Shift Leader

Walgreens
Hillsboro, Oregon
08.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Rotated merchandise and displays to feature new products and promotions.

Pharmacy Technician

Walgreens
Hillsboro, OR
08.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Assist patients and customers with setting up vaccine appointments.

Customer Service Associate

Walgreens
Hillsboro, OR
08.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated photo department
  • Learned a multitude of photo projects and held my work to a high standard

Receptionist

Great Clips
Beaverton, OR
05.2017 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Assisted stylists with cleaning and maintaining stations0
  • Disinfected various tools i.e combs, stations, and aprons used by stylists and customers

Lot Attendant

Herzog Meier
Beaverton, OR
01.2015 - 09.2016
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Delivered above and beyond service to VIP guests at property.
  • Moved parts in and around the warehouse for mechanics and techs to perform optimally.
  • Assisted mechanics with disposing oil and used parts to designated disposal units

Education

High School Diploma -

Sunset High School
Portland, OR
05.2017

Skills

  • Team Leadership
  • Training Assistance
  • Shift Paperwork Completion
  • Policy and Procedure Enforcement
  • Interpersonal Relations
  • Employee Coaching and Motivation
  • Assigning Work
  • Role Modeling
  • Verbal and Written Communication
  • Security Procedures Adherence
  • Technical Proficiency
  • Guest Satisfaction

Accomplishments

Sunset high theatre tech from my freshman year till my senior year with 16 performances under my belt. One such performance (Middletown) won to be performed at Salem for the Oregon State Thespian conference. Was the stage manager during the show with a crowd of over 600.

Timeline

Pyrotechnician

Western Display Fireworks
07.2022 - Current

Shift Leader

Walgreens
08.2021 - Current

Pharmacy Technician

Walgreens
08.2020 - Current

Customer Service Associate

Walgreens
08.2019 - Current

Receptionist

Great Clips
05.2017 - 07.2018

Lot Attendant

Herzog Meier
01.2015 - 09.2016

High School Diploma -

Sunset High School

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Skylar Adkinson