Skylar Andrew
Broadway,VA
Summary
Experienced with customer relationship management, lead generation, and sales coordination. Utilizes communication and organizational skills to effectively manage client interactions and follow-ups. Knowledge of CRM tools and techniques to enhance customer satisfaction and retention. Developed creative skills in collaborative environments and skilled in generating ideas and executing projects that meet client needs.
Overview
4
4
years of professional experience
Work History
BDC Agent
Upstream Digital
03.2023 - Current
- Managed inbound and outbound customer communications to enhance satisfaction and retention.
- Utilized CRM software to track leads and optimize follow-up processes.
- Assisted in resolving customer inquiries and complaints effectively, ensuring timely resolutions.
- Collaborated with sales teams to synchronize efforts and improve conversion rates.
- Conducted market research to identify trends and inform marketing strategies.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
Sales Manager
Heritage Memorials
06.2023 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Counter Salesperson
Stoneburner Inc.
06.2022 - 04.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate inventory records to ensure product availability and minimize discrepancies.
- Processed sales transactions efficiently using point-of-sale systems, enhancing checkout speed.
- Trained new staff on operational procedures and customer engagement strategies for improved performance.
- Collaborated with management to develop promotional strategies driving sales growth during peak seasons.
- Implemented best practices for merchandising to enhance store presentation and attract customers effectively.
Retail Manager
AutoZone
10.2021 - 07.2022
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Implemented merchandising strategies that improved product visibility and enhanced the shopping experience.
- Fostered a positive work environment by mentoring employees and promoting teamwork among staff members.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA06-2028
High School Diploma -
Turner Ashby
Bridgewater, VA06-2022
Skills
- CRM software
- Appointment setting
- Positive attitude
- Teamwork and collaboration
- Customer service
- Product knowledge
- Email marketing templates
- Marketing campaign coordination
- Creative design input
- Verbal and written communication
- Client relationship management
Timeline
Sales Manager
Heritage Memorials
06.2023 - 01.2025
BDC Agent
Upstream Digital
03.2023 - Current
Counter Salesperson
Stoneburner Inc.
06.2022 - 04.2023
Retail Manager
AutoZone
10.2021 - 07.2022
Bachelor of Science - Psychology
Liberty University
High School Diploma -
Turner Ashby