Skylar Behne
Oklahoma City,OK
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer, VxRail
Dell Technologies
10.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Deal with a multitude of converged software and hardware, such as vSphere, ESXI, PowerEdge servers and other types of technology solutions. Worked on multiple PowerEdge products for hardware and software.
Technical Support Analyst, Dell Data Security and
Dell Technologies
01.2021 - 10.2022
- Prepared technical responses to requests for assistance timeframes and alternative solutions.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Investigated hardware product issues involving materials and software and devised solutions.
Pro Support, Technician Level 1
Dell EMC
06.2019 - 01.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up computers for customers.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Computer Information Systems
Oklahoma Panhandle State University
Goodwell, OK05.2018
Skills
- Interpersonal Communication
- Technical Documentation
- Hardware support
- PowerEdge knowledge
- ESXI and Vmware knowledge
- Networking support
- Database and server support
- Information Security
- Call Management
- Complaint resolution
- Customer Relations
Timeline
Technical Support Engineer, VxRail
Dell Technologies
10.2022 - Current
Technical Support Analyst, Dell Data Security and
Dell Technologies
01.2021 - 10.2022
Pro Support, Technician Level 1
Dell EMC
06.2019 - 01.2021
Bachelor of Science - Computer Information Systems
Oklahoma Panhandle State University
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