SKYLAR BEMBRY
Summary
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
4
4
years of professional experience
Work History
Paralegal
Bogoraz Law Group
08.2023 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Enhanced accuracy of case analysis with diligent fact-checking.
- Conducted investigations on defendants.
- Scanned documents and saved in database to keep records of essential organizational information.
Account Manager
TIC New York
05.2022 - 09.2022
- Coordinated sales events
- Recruitment
- Implemented direct sales and marketing strategies
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Implemented creative sales approaches that differentiated from competitors, resulting in increased market share.
- Trained staff on how to close sales in field.
Customer Service Representative
Navient
07.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Completed data entry tasks with accuracy and efficiency.
- Verified the authenticity of documents provided by clients.
- Aided in booking appointments on behalf of customers.
- Handled an influx of inbound and outbound calls efficiently.
Education
High School Diploma -
BISHOP'S HIGH SCHOOL TOBAGO
TOBAGO, Trinidad And Tobago06-2017
Skills
- Expertise in MS Office Applications
- Case management
- Client communication
- Administrative Support
- Research and data collection
- File and records management
- Data entry
- Attention to detail
- Data accuracy
- Time management
- Customer service
- Critical thinking
Timeline
Paralegal
Bogoraz Law Group
08.2023 - Current
Account Manager
TIC New York
05.2022 - 09.2022
Customer Service Representative
Navient
07.2021 - 02.2022
High School Diploma -
BISHOP'S HIGH SCHOOL TOBAGO
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