Skylar Bigney

Work History

Petland Summerville

Summerville, SC

07.2019 - 06.2023

Tracked monthly sales to generate reports for business development planning.
Performed sales consultations and educated clients on products and services.
Created and maintained sales environment to support business objectives.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Petland Summerville

Summerville, SC

07.2019 - 06.2023

Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Assessed customer needs to provide assistance and information on product features.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Trained new team members in cash register operation, stock procedures and customer services.
Adhered to company initiatives and achieved established goals.
Increased purchase amounts by cross-selling with similar products.
Obtained signatures for financial documents and internal and external invoices.
Reviewed files, recordings and other documents to obtain information to respond to requests.

Yankee Candle

North Charleston, SC

07.2018 - 06.2019

Tracked monthly sales to generate reports for business development planning.
Performed sales consultations and educated clients on products and services.
Managed daily cash intake by counting out registers and tabulating profits.
Communicated with other shift managers to facilitate continuum of customer service.
Upheld company standards and compliance requirements for operations.
Coached employees on interactions with customers to drive exceptional service.
Directed and led employees and team members on effective operations, methods and procedures.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Documented receipts, employee hours and inventory movement.
Reinforced rules to promote superior employee performance.
Taught staff upselling techniques to meet revenue targets.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Directed and coordinated production activities, encouraging employees to meet specifications.
Assigned tasks to employees and monitored productivity, performance and task completion.
Identified needs of customers promptly and efficiently.

Yankee Candle

North Charleston, SC

07.2018 - 06.2019

Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Collected payments and provided accurate change.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Increased purchase amounts by cross-selling with similar products.