Host
Big Air Trampoline Park
2023.04 - 2023.08
- Greeted and checked in guests
- Verified details of party
- Handled reservations and orders by phone and in person, balancing guest needs with kitchen capacity to manage scheduling demands and prevent overbooking.
- Organized and cleaned rooms in between parties, sanitized plates and utensils
- Prepared rooms according to package and guest specifications
- Retrieved and served food and beverages
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered questions and responded to customer inquires/ requests
- Trained new hostesses on customer service best practices and facility policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
