Skylar Butterworth
New Concord ,Ohio
Summary
Dynamic operations manager with a proven track record at Chapmans Coffee House, excelling in strategic planning and decision-making. Achieved significant improvements in customer satisfaction and operational efficiency through innovative cost-saving initiatives and effective team leadership. Skilled in quality assurance, fostering a culture of excellence and compliance within fast-paced environments.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Chapmans Coffee House
08.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Education
Abekah Academy
Homeschooled Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Timeline
Manager of Operations
Chapmans Coffee House
08.2021 - Current
Abekah Academy
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