Skylar Coplien

• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Reduced wait times for guests by streamlining check-in and check-out processes.
• Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
• Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
• Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
• Building and establishing consistent, long term guest/customer relationships.

• Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
• Negotiated favorable lease terms with prospective tenants to maximize revenue and ensure a mutually beneficial agreement.
• Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.

* Not the most impressive title, the point being I strive in hospitality and guest/customer satisfaction and then I thrive on those results.

• Remained calm and poised when dealing with difficult customers and promoted excellent service to increase business revenue and satisfaction.

• Performed office procedures by implementing efficient filing systems and organizing digital records.
• Assisted along side consultations taking notes of client to execute business plan in compliance with client's budget.
• Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.