Skylar Dalton
Winslow,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented operations assistant possessing outstanding wpm typing speed and customer service abilities. Organized and coordinated individual with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front/Back Office Assistant
Little Colorado Medical Center & Physical Therapy
10.2023 - Current
- Prepared charts for new patients prior to their appointment.
- Informed providers of any changes in patient status or medical history updates during visits.
- Provided excellent customer service through courteous interactions with patients and families.
- Performed data entry accurately into the practice's EMR system as needed.
- Scanned documents into the practice's EMR system as needed.
- Regularly reviewed office supply inventory levels and placed orders when necessary.
- Verified patient demographic information at time of check-in and check-out.
- Provided patients with accurate information regarding hospital policies and procedures.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Followed HIPAA guidelines when handling confidential patient information.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Kept detailed records of patient physical therapy treatments and improvements.
- Treated patients in activities of daily living in supportive and maintenance programs.
- Managed and ordered supplies to maintain inventory stock.
Special Education Paraprofessional
Bonnie Brennan Elementary School
07.2023 - 11.2023
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs
- Provided one-on-one instruction to students who needed extra help with learning tasks
- Monitored behavior of students in order to ensure a safe, positive learning environment
- Encouraged independent thinking, problem solving, and self-advocacy skills among students
- Supervised students during lunch periods, recesses, field trips., ensuring their safety at all times
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress
- Provided feedback on how well a student is progressing towards meeting their IEP goals
- Implemented behavior management strategies designed by special education staff members
- Managed class of special education students in absence of lead teacher.
Barista Shift Lead
Starbucks
07.2022 - 06.2023
- Provided excellent customer service and ensured all customers left satisfied
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties
- Assisted in developing menus and creating special drinks
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids
- Ensured that all employees followed health and safety regulations at all times
- Scheduled shifts for barista staff based on business needs and availability of personnel
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
Server
Old Town Grill
07.2021 - 12.2021
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Prepared drinks according to standard recipes
- Took orders from customers accurately and in a timely manner
- Checked food before serving it to customers
- Delivered food orders promptly and courteously
- Monitored dining room for cleanliness and proper set-up at all times
- Responded efficiently to guest inquiries and complaints in a professional manner
- Accurately recorded orders on cash register and point-of-sale system
- Followed health safety guidelines when preparing and serving food products.
Dental Receptionist/Assistant
North Country HealthCare
11.2018 - 07.2021
- Greeted patients, provided them with necessary paperwork, and verified insurance information
- Answered incoming calls, scheduled appointments, and confirmed patient visits
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions
- Assisted in the maintenance of dental equipment and supplies inventory
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Took digital X-rays of teeth using radiographic equipment
- Sterilized instruments according to established guidelines and protocols
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists
- Handled billing inquiries from insurance companies regarding claims submitted by the office
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
High School Diploma -
Navajo County Instruction for Success
Holbrook, AZSkills
- Excellent Leadership Qualities
- Team Player
- Communication Skills
- Multitasker
- Motivational Interviewing
- Microsoft Office
- Remote Office Availability
- Flexible and Adaptable
- Data entry expertise
- MS Office
Certification
- CPR/AED
- Fingerprint clearance
- Certified Paraprofessional
Timeline
Front/Back Office Assistant
Little Colorado Medical Center & Physical Therapy
10.2023 - Current
Special Education Paraprofessional
Bonnie Brennan Elementary School
07.2023 - 11.2023
Barista Shift Lead
Starbucks
07.2022 - 06.2023
Server
Old Town Grill
07.2021 - 12.2021
Dental Receptionist/Assistant
North Country HealthCare
11.2018 - 07.2021
High School Diploma -
Navajo County Instruction for Success
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