Skylar Davis
Kingston,TN
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager / Agent
ISG Insurance, LLC.
08.2021 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Updated reports, managed accounts, and generated reports for company database.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained computer and physical filing systems.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales
Mike Massaglia State Farm
01.2020 - 08.2021
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Customer Service Representative
UPS Store Harriman
01.2019 - 01.2021
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager
Little Caesar's Pizza Restaurant
01.2017 - 01.2019
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Saxophone Performance
Middle Tennessee State University
Murfreesboro, TN01.2017
No Degree - Saxophone Performance
Roane State Community College
Harriman, TN05.2015
High School Diploma -
Roane County High School
Kingston, TN05.2014
Skills
- Customer Relationship Management
- Emergency Response
- Professional and Courteous
- Administration and Reporting
- Good Judgment
- Administrative Oversight
- Scheduling
- Customer Service
- Interpersonal Relations
- Operations Management
- Customer Relations
- Business Development
- Documentation and control
- Office Management
- Document Management
- Decision-Making
- Conflict Management
- Organizational Skills
- Computer Skills
Certification
- Licensed TN insurance agent in property, casualty, and surplus lines.
Timeline
Office Manager / Agent
ISG Insurance, LLC.
08.2021 - Current
Sales
Mike Massaglia State Farm
01.2020 - 08.2021
Customer Service Representative
UPS Store Harriman
01.2019 - 01.2021
Manager
Little Caesar's Pizza Restaurant
01.2017 - 01.2019
No Degree - Saxophone Performance
Middle Tennessee State University
No Degree - Saxophone Performance
Roane State Community College
High School Diploma -
Roane County High School
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