Skylar Decker
222 English Hills Dr Mooresville,NC
Summary
Strategic and results-driven service and repair management with over 10 years of leadership experience in the swimming pool industry. Expert in operations management, team leadership, revenue growth, and customer overall experience. Proven ability to scale service departments, optimize scheduling and inventory, manage multi-team operations, and drive profitability while maintaining exceptional service standards. My next stepping stone is your opprotunity for growth in the pool and spa industry.
Overview
2026
2026
years of professional experience
Work History
Repair Manager /Assistant Operations Manager
B&B Pools of the Carolinas
Charlotte, NC
2022 - Current
- Lead daily operations for repair and service departments supporting 25+ technicians.
- Manage scheduling, dispatch, and workflow to maximize efficiency and revenue.
- Oversee major equipment upgrades, renovations, and client consultations.
- Coordinate licensed plumbers and electricians for complex projects.
- Control warehouse inventory, purchasing, and vendor relationships.
- Act as escalation point for high-value clients, ensuring customer retention.
Pool Service Technician
Superior Pools, LLC
Cornelius, NC
01.2022 - 2022
- Maintained residential pool routes, water chemistry, and minor repairs.
- Provided consistent, customer-focused service.
Owner / General Manager
Sky Pools, LLC
Point Pleasant, NJ
01.2019 - 01.2021
- Founded and operated a profitable full-service pool company.
- Managed all business operations including sales, service, repairs, billing, and customer relations.
- Delivered cleanings, repairs, openings, closings, liner replacements, and safety cover installations.
- Built long-term client relationships through reliability and quality workmanship.
Pool Repair Technician & Supervisor
Pool Docs, LLC
Lakewood, NJ
01.2013 - 2019
- Performed and supervised pool repairs, weekly service, openings, and closings.
- Trained and mentored technicians to improve service quality and efficiency.
- Supported operational planning and route optimization.
Education
High School Diploma -
High School East
Toms River, NJBusiness
Ocean County College
Toms River, NJOSHA Certification
Skills
- Motivational P&L Management
- Team Leadership, Hiring & Training
- Service, Repair & Construction Oversight
- Scheduling, Route Optimization & Dispatch
- Inventory Control & Vendor Negotiations
- Client Relations & Escalation Resolution
- Pool Equipment Expertise (Jandy, Pentair, Hayward, Polaris, SR Smith)
Timeline
Pool Service Technician
Superior Pools, LLC
01.2022 - 2022
Owner / General Manager
Sky Pools, LLC
01.2019 - 01.2021
Pool Repair Technician & Supervisor
Pool Docs, LLC
01.2013 - 2019
Repair Manager /Assistant Operations Manager
B&B Pools of the Carolinas
2022 - Current
High School Diploma -
High School East
Business
Ocean County College
OSHA Certification