Skylar Dodge
Orange,MA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Wendy's. Skilled in inventory control and management, adept at strategic planning and problem solving to achieve results. Excelled in maintaining high service standards, achieving significant cost savings through effective inventory controls. Demonstrated ability to train and mentor teams, fostering a culture of excellence and continuous improvement. Talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, and excellent time management.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Wendys Fast Food
Leominster, Massachusetts
10.2025 - Current
- Directed daily operations, including assigning duties, to ensure smooth workflow.
- Managed inventory control and ensured timely stock replenishment.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer service inquiries and complaints efficiently to enhance satisfaction.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed processes for monitoring customer satisfaction levels to inform service improvements.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
Member Experience Advisor 1
GFA Federal Credit Union
Ashburnham, MA
06.2025 - 10.2025
- Processed customer transactions efficiently and accurately.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Ensured compliance with policies and regulations during transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Resolved customer complaints with professionalism, enhancing overall customer satisfaction.
- Provided detailed explanations of account information, ensuring customer understanding and trust.
- Collaborated with team members to improve service delivery.
- Maintained confidentiality of all customer records and information according to company policies.
- Detected and reported fraudulent activity or suspicious behavior, contributing to branch security and compliance.
- Processed wire transfers for customers both domestically and internationally.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Prepared official checks for customer and internal bank needs.
Overnight Baker
Tandem Bagel Company
Hadley, MA
05.2025 - 06.2025
- Baked fresh bread and pastries for cafes and restaurants.
- Operated commercial ovens and mixers for efficient dough preparation and baking.
- Prepared fillings and toppings for various types of pastries.
- Collaborated with team members to enhance production efficiency during peak hours.
- Implemented quality control measures to ensure product freshness and meet high standards.
- Adhered strictly to health codes regarding food preparation and storage.
- Weighed ingredients accurately according to recipe specifications.
- Organized finished products for display cases or delivery vehicles according to customer orders.
- Managed multiple tasks simultaneously while ensuring accuracy of work product.
- Designed and arranged dessert trays for catering events to maximize visual appeal.
Head Coach
Athol High School Varsity Softball
Athol, MA
03.2025 - 05.2025
- Developed game strategies to maximize team performance during competitions.
- Designed practice plans to improve player skills and foster teamwork.
- Mentored student-athletes by guiding academic, athletic, and personal development.
- Mentored assistant coaches to ensure alignment with coaching philosophies.
- Organized team meetings to set clear goals and expectations for accountability.
- Fostered a positive team culture that encouraged sportsmanship and respect among players.
- Maintained positive relationships between players, coaches, parents, administrators.
- Ensured compliance with school policies related to sports teams.
Assistant Softball Coach
Athol High School Varsity Softball
Athol, MA
03.2022 - 03.2025
- Developed practice plans to enhance player skills and foster team cohesion.
- Collaborated with head coach on game strategies and in-game decision-making processes.
- Designed targeted drills to enhance batting, fielding, and base running capabilities.
- Integrated new drills into practice sessions to strengthen overall team coordination.
- Mentored younger players to build confidence and encourage personal growth in the sport.
- Fostered a positive and inclusive team culture that emphasized sportsmanship, teamwork, and personal growth.
- Communicated effectively with players and parents regarding schedules and expectations.
Staffing Consultant
Barton Associates
Keene, NH
11.2024 - 02.2025
- Identified and prioritized staff vacancies to expedite recruitment, conducting interviews and selections to fill positions promptly.
- Partnered with team members to streamline recruitment processes, resulting in a more efficient candidate selection.
- Collaborated with clients to define specific staffing needs and preferences, ensuring alignment with organizational goals.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Screened resumes and applications to select suitable candidates for interviews.
Shift Supervisor
Wendy's
Athol, MA
11.2020 - 11.2024
- Supervised daily operations, maintaining efficiency and service quality.
- Trained and mentored new team members on company standards.
- Delegated tasks to team members according to their strengths and skills.
- Conducted performance evaluations, providing feedback to support team development.
- Managed inventory levels and ensured proper stock rotation.
- Enforced health and safety protocols to maintain a safe environment.
- Resolved customer complaints to improve satisfaction and loyalty.
- Monitored security and enforced loss prevention strategies during shift.
Overnight Stocker
BJ's Wholesale Club
Greenfield, MA
05.2020 - 09.2020
- Collaborated with team members to streamline overnight operations.
- Stocked shelves and displays with merchandise for optimal visibility.
- Operated pallet jacks to move heavy items safely.
- Maintained cleanliness and safety standards in the stockroom area.
- Followed company policies for product handling and safety compliance.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Checked expiration dates on food items to uphold quality control standards.
- Executed price changes to maintain accurate pricing and inventory integrity.
Education
BACHELOR OF SCIENCE - SPORT MANAGEMENT
Franklin Pierce University
Rindge, NH05.2024
MINOR - FINANCE
Franklin Pierce University
Rindge, NH05.2024
HIGH SCHOOL DIPLOMA -
Ralph C Mahar Regional School District
Orange, MA05.2020
Skills
- Operations management
- Team training and mentoring
- Staffing improvement
- Interviewing expertise
- Recruitment tools
- Call center operations knowledge
- Client relationship development
- Stakeholder communication
- Customer satisfaction enhancement
- High-pressure situation handling
- Conflict resolution
- Detail-oriented stock management
- Team logistics management
- Workplace safety
- Food safety adherence
- Cash handling accuracy
- Time management under deadlines
- Kitchen staff collaboration
- Collaborative team environment
- Positive culture
- Inclusive culture
- Practice organization
- Player development commitment
- Game strategy knowledge and rule interpretation
- Baking equipment operation precision
- Ingredient function understanding
- Inquiry resolution
- Client communication
- Needs identification
- Exceptional customer service delivery
- Equipment operation
- Banking compliance knowledge
- Inquiry resolution
References
- Mary Leach, District Manager, Wendy's, 978-429-6862
- Peter Foley, Community Relations Manager, Worcester Railers HC, 508-479-6672
- Lonnie Bonenfant, Coaching Colleague, Athol HS, 978-895-0930
Timeline
Assistant Manager
Wendys Fast Food
10.2025 - Current
Member Experience Advisor 1
GFA Federal Credit Union
06.2025 - 10.2025
Overnight Baker
Tandem Bagel Company
05.2025 - 06.2025
Head Coach
Athol High School Varsity Softball
03.2025 - 05.2025
Staffing Consultant
Barton Associates
11.2024 - 02.2025
Assistant Softball Coach
Athol High School Varsity Softball
03.2022 - 03.2025
Shift Supervisor
Wendy's
11.2020 - 11.2024
Overnight Stocker
BJ's Wholesale Club
05.2020 - 09.2020
BACHELOR OF SCIENCE - SPORT MANAGEMENT
Franklin Pierce University
MINOR - FINANCE
Franklin Pierce University
HIGH SCHOOL DIPLOMA -
Ralph C Mahar Regional School District