Overview
Work History
Education
Advocacy
Skills and Interests
Timeline
Generic

Skylar Duran

New Braunfels,Texas

Overview

7
7
years of professional experience

Work History

Sales Manager

Arrive Networks
06.2020 - Current
  • Lead Sales Department in prospecting and selling A/V, IT, Security and Internet Services to residential and commercial clients.
  • Lead Text and Email campaigns for promotions and onboarding new neighborhoods.
  • Identified, hired and staff by teaching best practices, procedures, and sales strategies.
  • Worked with team members to assist in closing sales, cross-selling and upselling of products and services.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.

Wine Bar Manager and Lead Tour Guide

Messina Hof Winery
05.2017 - 06.2020
  • Guided groups of up to 60 people on scheduled tours.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Taught proper tasting techniques to both restaurant employees and interested members of public.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed Inventory of thousands of bottles, glasses, merchandise, etc.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Approved timecards and PTO requests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.


Education

Some College (No Degree) - Political Science

Blinn College
Bryan, TX

Advocacy

CASA Advocate 03/2023 - Current

CASA Central Texas - New Braunfels, Texas


  • CASA provides best interest advocacy for children & youth in the child welfare system. As a CASA volunteer for two children, I work to ensure the children's' needs are met & their voices are heard.


Jaycee Member 03/2023 - Current

NB Jaycees - New Braunfels, Texas


  • Our mission is to advocate an environment for aspiring leaders to grow their network, engage in the community, develop professionally, and create a better New Braunfels through volunteerism and philanthropy.

Skills and Interests

Skills: B to B Sales, Email and Text Campaigns(Clover), Account Management, Public Speaking, CRM Navigation and Microsoft Office

Interests: Politics, Community Involvement, Information Technology, Weight Training, Golf, Basketball

Timeline

Sales Manager

Arrive Networks
06.2020 - Current

Wine Bar Manager and Lead Tour Guide

Messina Hof Winery
05.2017 - 06.2020

Some College (No Degree) - Political Science

Blinn College

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Skylar Duran