Skylar Duran
New Braunfels,Texas
Overview
7
7
years of professional experience
Work History
Sales Manager
Arrive Networks
Bryan, TX
06.2020 - Current
- Lead Sales Department in prospecting and selling A/V, IT, Security and Internet Services to residential and commercial clients.
- Lead Text and Email campaigns for promotions and onboarding new neighborhoods.
- Identified, hired and staff by teaching best practices, procedures, and sales strategies.
- Worked with team members to assist in closing sales, cross-selling and upselling of products and services.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively coached team members to reach weekly and monthly sales goals.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Wine Bar Manager and Lead Tour Guide
Messina Hof Winery
Bryan, TX
05.2017 - 06.2020
- Guided groups of up to 60 people on scheduled tours.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed Inventory of thousands of bottles, glasses, merchandise, etc.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Approved timecards and PTO requests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Education
Some College (No Degree) - Political Science
Blinn College
Bryan, TXAdvocacy
CASA Advocate 03/2023 - Current
CASA Central Texas - New Braunfels, Texas
- CASA provides best interest advocacy for children & youth in the child welfare system. As a CASA volunteer for two children, I work to ensure the children's' needs are met & their voices are heard.
Jaycee Member 03/2023 - Current
NB Jaycees - New Braunfels, Texas
- Our mission is to advocate an environment for aspiring leaders to grow their network, engage in the community, develop professionally, and create a better New Braunfels through volunteerism and philanthropy.
Skills and Interests
Skills: B to B Sales, Email and Text Campaigns(Clover), Account Management, Public Speaking, CRM Navigation and Microsoft Office
Interests: Politics, Community Involvement, Information Technology, Weight Training, Golf, Basketball
Timeline
Sales Manager
Arrive Networks
06.2020 - Current
Wine Bar Manager and Lead Tour Guide
Messina Hof Winery
05.2017 - 06.2020
Some College (No Degree) - Political Science
Blinn College