Skylar Estep
Kingston,TN
Summary
Dynamic Rework Specialist with a proven track record at Morgan Olson, enhancing product quality and customer satisfaction through expert defect identification and kaizen principles. Skilled in fostering teamwork and collaboration, I excel in implementing process improvements and training peers, significantly reducing defect recurrence and ensuring adherence to ISO standards.
Overview
7
7
years of professional experience
Work History
Rework Specialist
Morgan Olson
Loudon, TN
09.2019 - 02.2025
- Enhanced product quality by thoroughly inspecting and identifying defects in materials and workmanship.
- Supported continuous improvement initiatives through active participation in kaizen events or lean manufacturing workshops.
- Collaborated with production teams to implement corrective actions and prevent recurrence of issues.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or concerns promptly.
- Improved customer satisfaction by ensuring all products met or exceeded quality standards before shipment.
- Provided training and guidance to new team members on rework procedures and best practices.
- Followed safety protocols while handling hazardous materials.
- Followed standard operating procedures for inspections and tests.
- Actively participated in regular team meetings to discuss ongoing projects, share updates on progress made, and address any challenges encountered during the rework process.
- Assisted in the development of standard operating procedures to ensure consistency across all rework tasks.
- Established strong working relationships with colleagues from other departments to foster collaboration on cross-functional projects related to product quality improvements.
- Conducted root cause analysis of recurring defects, implementing process improvements to reduce future occurrences.
Cashier
Little Caesars Pizza
09.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Roane County High School
Kingston, TN05.2018
Skills
- Kaizen principles
- Standard operating procedures
- 5S methodology
- Customer focus
- ISO standards
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Active listening
- Documentation and recordkeeping
- Defect identification
- Task prioritization
- Equipment operation
Languages
French
Elementary
Timeline
Rework Specialist
Morgan Olson
09.2019 - 02.2025
Cashier
Little Caesars Pizza
09.2017 - 04.2018
High School Diploma -
Roane County High School