Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skylar Evans

Austin

Summary

Detail-oriented Customer Service professional with strong data entry and communication skills. Experienced in handling high-volume inquiries, accurately tracking and documenting information, and providing clear, timely support to customers. Proficient in using CRM systems like Salesforce and skilled at multitasking in fast-paced environments. Known for reliability, speed, and maintaining a high level of accuracy under pressure.

Overview

4
4
years of professional experience

Work History

Contact Center Associate

OnTrac
07.2025 - Current
  • Handled up to 3 live chat conversations simultaneously, consistently meeting response time goals of under 3 minutes per chat
  • Conducted real-time research to accurately track and locate packages, ensuring customers receive reliable and up-to-date information.
  • Utilized Salesforce to create, update, and maintain detailed case notes for accurate documentation and follow-up.
  • Demonstrated strong data entry accuracy and speed, enabling efficient handling of high volumes of customer inquiries.
  • Contributed to overall team performance metrics by consistently meeting or exceeding productivity and accuracy goals.

Summer Intern

Top2Bottom Marketing
05.2023 - 08.2023
  • Responded promptly to customer inquiries via phone and email, ensuring a positive client experience and timely issue resolution
  • Managed and processed customer orders and returns, maintaining accurate records and ensuring satisfaction
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Contributed to positive work environment by actively participating in team-building activities.

Guest Relations Associate

Six Flags Over Texas
10.2021 - 12.2022
  • Assisted guests with inquiries, enhancing overall visitor experience and satisfaction.
  • Resolved guest complaints promptly, fostering positive relationships and repeat visits.
  • Coordinated with team members to ensure seamless service operations during peak times.
  • Provided information on park attractions, guiding guests to optimize their visit.

Guest Services Team Member

Hurricane Harbor
05.2021 - 09.2021
  • Handled ticketing and entry procedures, ensuring accurate processing and minimizing wait times for guests.
  • Utilized strong communication skills to effectively resolve guest complaints and concerns.
  • Provided support for VIP guests, ensuring their needs were met with exceptional service levels throughout their stay.

Education

Bachelor of Science - Arts And Entertainment Technologies

University of Texas At Austin
Austin, TX
05-2026

Associate of Arts - Liberal Arts

Tarrant County College
Arlington, Texas
05-2024

High School Diploma -

Arlington College And Career High School
Arlington, Texas
05-2024

Skills

  • Dispute resolution
  • Proficiency in Salesforce
  • Chat support
  • Script adherence
  • Customer service
  • Data entry
  • Documentation and reporting
  • Multitasking
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Attention to detail
  • Proficient in Google Workspace tools, including Sheets, Docs, and Forms

Timeline

Contact Center Associate

OnTrac
07.2025 - Current

Summer Intern

Top2Bottom Marketing
05.2023 - 08.2023

Guest Relations Associate

Six Flags Over Texas
10.2021 - 12.2022

Guest Services Team Member

Hurricane Harbor
05.2021 - 09.2021

Bachelor of Science - Arts And Entertainment Technologies

University of Texas At Austin

Associate of Arts - Liberal Arts

Tarrant County College

High School Diploma -

Arlington College And Career High School

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