Skylar Franks
Brusly,LA
Summary
Personable and responsible Customer Service Associate with 6+ years in customer service and 4+ in scheduling. Dedicated, motivated, and driven to maintain customer satisfaction as well as contributing to company success and achieving expectations.
Overview
9
9
years of professional experience
Work History
Delivery Supervisor
Home Furniture Corporate
07.2020 - Current
- Promoted from Receptionist to Delivery as a full-time dispatcher and supervisor to 40+ drivers and helpers
- Overviewed 17+ daily routes and any issues arising throughout the day
- Awarded multiple 5-star reviews on screened calls
- Counseled new hires on multiple software systems including Storis, Dispatch Track, Red Prairie
- Daily scheduling of customers for delivery services and routing the trucks stops
- Assisted Advertising department with online website chat via Podium and HubSpot
- Reviewed and scheduled all online orders.
Customer Service
03.2020 - 07.2020
- Recruited from,
- Operated customer pickups through the warehouse, directed customers and managed Storis ticket adjustments
- Answered calls and emails, transferred to appropriate departments
- Controlled copies, faxes, inventory, and supply deliveries.
Receptionist
Home Furniture Corporate
12.2019 - 07.2020
12.2019 - 02.2020
Customer Service Representative
Home Furniture Corporate
06.2017 - 02.2020
- Representative handling customer calls and requests, company emails
- Managed factory invoices and payments, as well as warehouse inventory using Red Prairie and Storis
- Handled daily scheduling of customers for technician services and routing the technician’s daily stops
- Educated new customer service representatives on best practices, coached new hires through their first calls and acted as team mentor
- Regularly attain and exceed monthly targets and won yearly department target for 2018 and 2019.
Teacher
Sugar N Spice Preschool
11.2014 - 06.2017
- Created lesson plans to follow state guidelines
- Interacted daily with varying child needs as well as monitoring behaviors
- Conducting parent/teacher conferences as needed
- Adapted to the changing personalities of newly admitted students
- Consistently meeting state and professional expectations.
Education
Graduate - undefined
University of Louisiana
2023
Degree - Business Marketing
Skills
- Personal Skills
- Professional Skills
- Strong Phone Etiquette
- Time Management
- Planning and Logistics
- Podium Messaging Tool
- Dispatch Routing Systems
- HubSpot Marketing Software
Timeline
Delivery Supervisor
Home Furniture Corporate
07.2020 - Current
Customer Service
03.2020 - 07.2020
Receptionist
Home Furniture Corporate
12.2019 - 07.2020
12.2019 - 02.2020
Customer Service Representative
Home Furniture Corporate
06.2017 - 02.2020
Teacher
Sugar N Spice Preschool
11.2014 - 06.2017
Graduate - undefined
University of Louisiana
Degree - Business Marketing
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