Skylar Gilbert

I worked for 3 years at a 24 hour development center where I would be assigned to either my primary unit with 14 intellectually disabled teenage boys, or any of the other 31 units with all ages and genders. I was responsible for all daily living activities, personal care, and transportation. Everyday I would make sure to complete all documentation and occasionally help with IPPs and program development. We had class throughout the week so it was my responsibility to make sure each individual got to the right classroom at each scheduled time. Throughout the day I was responsible for cleaning and restocking the unit as well as preparing meals according to each individual diet plan and meal assistance.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

I would assist the GM in daily store operations. This included schedule making, all cash handling and payouts, safe counts, and task delegating. I was in charge of assuring above average numbers in every aspect. I would either open or close a store by myself, which would including turning all big equipment on and off as well as daily cleaning. I also handled all customer complaints and would take orders and make them. I helped prepare food and did daily inventory counts which would be used to order products.

• Planned and delivered orders to customers across various towns
• Led inventory management and team scheduling, ensuring optimal staffing and resource allocation for improved operational efficiency
• Fostered team cohesion and customer satisfaction through effective task delegation and proactive issue resolution
• Responsible for all opening or closing duties each day, such as opening and closing cash registers, setting up the store or breaking it down which included thorough cleaning of all equipment used, and more
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

I would be the manager on duty, I came in around 3 and would prepare food for my shift. I would immediately delegate cleaning tasks to each team member to ensure the gas station was as clean as possible in a timely manner. I handled all customer complaints and interactions, as well as all cash handling such as hourly safe counts and register counts. Towards the end of my shift I would take inventory or all products in store and gas levels for orders, then I would start end of day procedures which included final counts on the registers and safe, final counts on inventory, check the make sure the cleaning tasks were done correctly and then restock and prep for the morning shift, and then I would activate the alarms and lock the store

• Mentored new team members on company protocols and customer service best practices, cultivating a high-performance work culture
• Led evening shift operations, optimizing workflow and boosting team productivity
• Fostered a cohesive team environment, enhancing communication and cooperation among staff new hires, accelerating their integration and perform
• Streamlined evening operations, enhancing team productivity and customer satisfaction
• Introduced creative solutions to optimize workflow, reducing closing time and improving overall store efficiency
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies