Skylar Gilbert
Lansing,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, Computer skills , typing , Microsoft software and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Daycare Teacher
Gilden Woods Early Care And Preschool
10.2022 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Engaged with children on individual basis to build positive relationships and promote learning.
Sales Associate
Rue 21
03.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative /Cashier
Fry’ Marketplace
05.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Flushing High School
Flushing, MISkills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
- Active listener
- Customer service
- Strong work ethic
- Problem-solving
- CPR and first aid
- Approachable
- Friendly and likeable
- First aid training
- Decision-making
- Social development activities
- Conflict resolution
- Strong computer skills
Languages
Spanish
Limited Working
Timeline
Daycare Teacher
Gilden Woods Early Care And Preschool
10.2022 - Current
Sales Associate
Rue 21
03.2020 - 11.2021
Customer Service Representative /Cashier
Fry’ Marketplace
05.2018 - 02.2019
Flushing High School
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