Skylar Golombieski
Halethorpe,MD
Summary
Dedicated professional specializing in customer service and conflict resolution. Expertise in enhancing customer experiences and optimizing operations in high-pressure settings. Proven track record of improving satisfaction rates and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
bartending
Self-employeed
Halethorpe, Maryland
10.2025 - Current
- Developed bartending skills by managing high-volume shifts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Streamlined service by cross-training in bartending and bussing.
- Cross-trained in catering and bartending to enhance service during peak shifts.
Assistant Manager, Customer Service
Planet Fitness Gym
Baltimore, Maryland
02.2023 - 09.2025
- Resolved member inquiries and complaints to ensure satisfaction and retention.
- Trained and mentored new staff to improve customer engagement skills.
- Developed targeted strategies to enhance customer loyalty and retention.
- Collaborated with management to improve overall customer service strategies.
- Implemented streamlined procedures for more efficient member check-in experience.
- Assisted in managing daily customer service operations at a fitness facility.
- Supported promotional events to boost member participation and engagement.
- Monitored gym facilities to maintain cleanliness and safety standards.
Education
High School Diploma -
Lansdowne
Halethorpe, MD05-2022
Skills
- Mixology techniques
- Product knowledge
- Bartending
- Customer service
- Client engagement
- Conflict resolution
- Team management
Certification
- TIPS on premise alcohol server training (05/26 - 05/29)
Timeline
bartending
Self-employeed
10.2025 - Current
Assistant Manager, Customer Service
Planet Fitness Gym
02.2023 - 09.2025
High School Diploma -
Lansdowne