Skylar Hanna
COLUMBUS,OH
Summary
Determined, hard-working dependable Customer Service Representative; wanting to use my customer service skills and telephone etiquette to pursue a career. Excels in task-driven, time-sensitive, integrity and trust, where strict attention to detail produces quality customer satisfaction. Eager to apply computer skills, creativity and abilities in a goal-driven, and customer demands.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
Adecco Staffing Agency
03.2024 - 11.2024
- Inbound and Outbound calling.
- Assisted with legal claims.
- Assigned to EPIQ with adecco who supports financial institutions and government agency's who deal with legal claims.
- Assisted agents with how to properly assist callers.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Was quick to respond to potential customers' questions, concerns and requests.
- Reviewed escalations and handled them accordingly to the concerns to the callers concerns.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Patient Service Specialist
Select Medical
07.2023 - 08.2023
- Check patients in
- Luma
- Answer calls
- Create paperwork for new cases
- Verify insurance
- Schedule patients
- Helped other locations on paperwork for new patient cases
- Called patients to set up appointments
Fraud Prevention Specialist
Chase Bank
03.2021 - 01.2023
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Looked at a lot of data to see if there were any fraud patterns or anomalies
- Increased customer satisfaction by resolving issues
- Provided excellent customer service to everyone, including clients and company employees
Customer Service Representative
Verizon
05.2020 - 03.2021
- Used a consultative sales approach to understand needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Provided a superior customer experience in order to build a loyal customer base
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket
- Help customers with purchasing phones, cases, other items that is sold in the store inventory
- Help drive sales by offering products and services that will improve the customers wireless experience
Emergency Assistance Representative
IMPACT Community Action
08.2017 - 05.2020
- Routed incoming calls to the most qualified personnel and departments within the company
- Provided primary customer support to internal and external customers in a fast-paced environment
- Was quick to respond to potential customers' questions and requests
- Organized the schedule daily
Education
High School -
Capital High School
Columbus, OH01.2017
Skills
- Organization
- Relationship development
- Dispute resolution
- Computer skills
- Medical scheduling
- Medical terminology
- Complaint resolution
- Problem-solving skills
- Script adherence
- Inbound phone calls
- Performance monitoring
- Resolving issues
- Logging call information
- Answering questions
- Communicating with clients
- Call controlling
- Professional telephone demeanor
- Multitasking Abilities
- Teamwork skills
- Phone Etiquette
- Call center experience
- Professionalism
Timeline
Contact Center Representative
Adecco Staffing Agency
03.2024 - 11.2024
Patient Service Specialist
Select Medical
07.2023 - 08.2023
Fraud Prevention Specialist
Chase Bank
03.2021 - 01.2023
Customer Service Representative
Verizon
05.2020 - 03.2021
Emergency Assistance Representative
IMPACT Community Action
08.2017 - 05.2020
High School -
Capital High School
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