Skylar Hansen
Rockford,MI
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Tropical Smoothie Cafe
2024.02 - Current
- Trained and mentored new employees to maximize team performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Answering phone calls.
- Counting registers, and take care of the deposit when needed.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Ensuring smoothies and food items are made correctly.
- Prepping items needed for the day
- Completed store opening and closing procedures and balanced tills.
Team Member
Herb and Fire
2023.08 - 2024.02
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- I help with food prep by cutting up ingredients and dating items
- I make food items ensure that they are correct for the order, take orders over the phone, and cash out guests as well.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Answering phone calls.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Usher/Concessions
Celebration Cinema
2023.03 - 2023.08
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Maintained clean and organized venue to create pleasant experience for guests.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Maintained a safe and clean environment for guests by performing regular facility checks and resolving any issues promptly.
- Provided exceptional guest service, answering questions about the venue and directing guests to their theater.
Tea Barista
Pour-d
2022.01 - 2023.02
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Junior High School Education -
Rockford High School
Rockford, MI09.2024
Skills
- Barista Experience (1 year)
- Cash Handling (2 years)
- Babysitting
- Cashiering (2 years)
- Retail sales (1 year)
- Customer service (2 years)
- Workplace Safety
- Performance Improvement
- Positive Attitude
- Team Leadership
- POS System Operation
Certification
ServSafe, 08/01/24, 08/01/29, ServSafe certification is a food safety training and certification program that verifies that a person has the knowledge to protect the public from foodborne illness
Additionalinformation - References
- LuAnne Bar, (616) 889 9930
- Miranda Van Kempen, (231) 903-2734
Art
I've been an artist my entire life, currently I'm enrolled In AP Studio Art, my artist side allows me to have great problem solving skills, patience, and out of the box thinking.
Timeline
Shift Lead
Tropical Smoothie Cafe
2024.02 - Current
Team Member
Herb and Fire
2023.08 - 2024.02
Usher/Concessions
Celebration Cinema
2023.03 - 2023.08
Tea Barista
Pour-d
2022.01 - 2023.02
Junior High School Education -
Rockford High School
ServSafe, 08/01/24, 08/01/29, ServSafe certification is a food safety training and certification program that verifies that a person has the knowledge to protect the public from foodborne illness
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