Skylar Johnson

Work History

Mapbox

12.2021 - 11.2022

Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Drove operational improvements which resulted in savings and improved profit margins.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Engaged in tool and process improvements to streamline customer success activities and services.
Developed and executed solutions to customer needs and drivers through hands-on engagement.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Technologies Tableau, Salesforce, GSuite, Mode Analytics,
Slack, Concur, Active Directory, iOS, Android,
Hubspot, Compass, Salesforce, GitHub, Jira, Zendesk

Lyft HQ

07.2020 - 08.2021

Developed sales strategy based on research of consumer buying trends and market conditions.
Devised and deployed optimized sales management and revenue development strategies, boosting the Southern Region territory 77%.
Prospected at least 25-30 leads per week and pursued opportunities to lock in paying customers off potential connections.
Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving Southern Region-care market share.
Developed back-end components to connect applications with web services.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Drove team revenue totals by bringing in top sales numbers.

Expedia Group

01.2020 - 07.2020

Built and strengthened relationships with new and existing accounts to drive revenue growth.
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Resolved issues promptly to drive satisfaction and enhance customer service.
Cross-sold products and services to clients to secure additional business and grow revenue streams.
Presented product concepts and offerings to meet client specifications and preferences.
Gained understanding of goals, objectives and processes to meet client business needs.
Sourced quality vendors to consistently reach highest care standards.
Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
Increased clients by carefully training staff to be accountable and motivated through hands-on training.
Met and exceeded service level goals to achieve standards and expectations.
Executed successful sales strategies to convert leads into customers.

HRS Group

08.2019 - 01.2020

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Identified opportunities for growth within United States and collaborated with sales teams to reach sales goal.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Capitalized on solutions presented by Salesforce CRM software to enhance lead prospecting and sales management.

OpenKey

08.2018 - 03.2019

Met project deadlines without sacrificing build quality or workplace safety.
Updated operational methods and oversaw accounting procedures for improved efficiency.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Developed and initiated projects, managed costs and monitored performance.
Maintained relationships with material vendors to lower costs and diversify capabilities.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Built credibility and trust to influence client's buying decisions.
Suggested solutions and innovative ideas to meet client needs.
Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.